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Acronis True Image 2015

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Acronis True Image 2015 does not support restore from bootable media - eg . cannot use USB wireless keyboard/mouse. I have tried all 3 options in 48698 Acronis True Image 2015: Keyboard or mouse is not detected under Bootable Media. None of them work in Windows 8.1 with my computer (asus Aspire TC-120). Any suggestions or how to get my money back if there is no fix? I have 6 licences and cannot restore from any of my computers. Acronis has clearly produced a 'lemon' with this new version. It would be appreciated if someone could contact Acronis and make them fix this problem with a patch that would allow it to work.

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Acronis True Image 2015 does not support restore from bootable media - eg . cannot use USB wireless keyboard/mouse. I have tried all 3 options in 48698 Acronis True Image 2015: Keyboard or mouse is not detected under Bootable Media. None of them work in Windows 8.1 with my computer (asus Aspire TC-120). Any suggestions or how to get my money back if there is no fix? I have 6 licences and cannot restore from any of my computers. Acronis has clearly produced a 'lemon' with this new version. It would be appreciated if someone could contact Acronis and make them fix this problem with a patch that would allow it to work.

2 posts same topic..... maybe your skill set is lacking!

David

It depends on what type of Wireless - Bluetooth or WiFi no, standard 2G4Hz that reports itself as a serial port yes. My Atech wireless keyboard and mouse work.

When you say they don't work in Windows, is this a running version of Windows or the PE environment?

Bluetooth might work if it a UEFI system, but definitely not with a BIOS machine as the Bluetooth stack only runs once Windows or Linux has booted drivers.