Acronis True Image Home 2011 - completely frozen and unusable

With only this info it's impossible to tell if it's a program conflict, driver error, or user error.

I have EXACTLY the same issue. User interface is completely unresponsive 95% of the time. Also running Windows 7 Ultimate x64. Very powerfull computer that runs EVERYTHING flawlessly, except Acronis. Thankfully, in those extremely rare instances when the interface actually DOES respond, the program works relatively well. Anyone else having these issues?

ps. So clicking on any button in the user interface and having absolutely nothing happen 95% of the time could be user error? Amazing. Perhaps I should practice clicking? ;)

Ditto here. I purchased ATI Home 2010 back in May but didn't get it installed until today, with Plus, then installed the 2011 upgrade over both. Almost nothing works, instead the program freezes. I tried to generate a report, but that freezes. I downloaded AcronisInfo and it freezes, too. Maybe Acronis doesn't play nice with Win 7 Ultimate 64???

SAME PROBLEM HERE --THINK IT MIGHT BE WITH WINDOWS 7 AND 64 BIT --COULD ONE OF THE SUPPORT PEOPLE PLEASE REPLYN TO ME PRIVATELY --THIS IS A POOR WAY TO GET SUPPORT

As can be seen from my signature, I use W7 64 bit with Acronis products.

@ Tuolumne and Peter, could you try a repair install and see if that solves your problem? Just run the installer again and you should get a repair option.

What build are you both using?

Do either of you have Alvira A/V running?

Colin, except for Peter, I think the others are long gone. That said, since the 2011 opening interface has changed, it sounds like the old one's problem opening until you went into services and disabled Distributed Link Tracking Client

Hi
I have reinstalled Acronis , checked for updates (my build was 6597) the most recent one . I then downloaded and ran snapapistup586 but still the same problem . When I start and try to select a drive --I make one click or trye one letter and I get the message NOT RESPONDING , after waiting 2 minutes I can trye one more letter .
If this problem with WINDOWS 7 -64 BIT CANNOT BE FIXED i WOULD LIKE TO HAVE MY MONEY REFUNDED PLEASE .
Before I uninstall Acronis is there anything else I can try ?

Peter,

Answering my questions which are designed so that not too many assumptions aren't made on the readers part thereby increasing the possibility of someone being able to help would by itself be helpful.

Installing a different version of SNAPAPI may now be hiding what was causing the problem.

It is much easier to fault find when everyone is on the same page and changes are implimented in stages.

Sorry -I answered your questions but in the wrong place
I have build 6597 the latest -see the posting above
Where do I get a different version of SNAPAPI?
Also you must realize that beginners like me often dont understand and follow all the instructions unless they are in simple form .
I await your reply

GREAT --BINGO --I downloaded EVERYTHING AGAIN -REINSTALLED 2011 and success everything is now working . What a job to fix it -thanks --that has tahen a whole day of work --
The program so far looks great --tried one simple back up -easyto set up

SAME PROBLEM AGAIN
I contacted Acronis help desk and they have been working to find the cause of the problem --(I have made a number of postings on another section of this forum ) It appears after about 10 days of testing that the problem appears to be the fact that I have am operating with a network and that Acronis cannot cope with that . If others have a network and have the same problem I would suggest strongly you report it to the help desk .

Just for the records, I've the same issue (acronis responding very slowly when selecting HD) on XP SP3 (32).

David

Have you got a network ? If so I suggest you ring the help line -tell them and then send an email so they have it in writing
Peter

For sure my PC is connected to a network and there is no doubt that TIH2011 scans the network because it is showing old backups that are on network shares and for which I didn't have scheduled tasks.
If that is the issue, then they should only propose a check box in the parameter screen to say "do not scan network shares".
It is not my first release of TrueImage, I've upgraded releases after releases except for TIH 2010 and the user interface is becoming a nightmare.

Migrating to 2011 it has kept an old FTP access to my NAS that I was using in older releases but don't use anymore and no way to remove it.

Exact same slow issues as described above, except I have XP SP3 running the latest version of TIH 2011 Update 1 6597

Did you tell Acronis ? What did they say ?

What utterly useless software! This company needs to be blacklisted - they take your money and give you - NOTHING.

I'm sick of this. Now begins my campaign against Acronis!

In neither of your two posts (I can't find the other two your post counter thinks you've made) have you described in any detail what problem(s) you are having.

I think without explicitly revealing all to the forum at large, the cyber speciality of distance mind reading as to your problem is going to fail.

In order for anyone to even consider helping you the following bare essentials are required.

* Version and build of Acronis product causing your problem.

* The operating system being used.

* What the problem is.

* When it occurs.

* Has the problem just occured or has it always been there since installation.

* Things you might have tried to mitigate the problem.

Version and build - good question. I'd check, but any time I click on anything, the program freezes and "not responding" appears. I d/l the program that captures info, but it also freezes. It is generally Acronis True Image 2011 (upgrade) and Plus Pack.

Operating system - Win & Ultimate 64 bit running on a Dell XPS 420, 2.67 gigahertz Intel Core2 Quad Q6700, 6 gigs of ram, 3.5 TB HDD space.

The problem only occurs if I try to use the Acronis program. If I click anything other than Help or Tools, the program freezes - stops responding. It has been there since installation.

As to what I've tried to do to mitigate the problem, I've followed advice given to others with the same problem. I've uninstalled and reinstalled - several times. I've downloaded new versions.

One thing I have NOT done is call for customer service. I feel that a program should work and I shouldn't have to sit on the phone to get it to work. I am not a beta tester for Acronis (though I have beta-tested, and alpha-tested, a LOT of software over the years). A program touted as being optimized for Windows 7 should WORK in Windows 7.

What is the purpose of this forum if not to get help? Am I missing something here? Does Acronis care at all?

Colin
Here is my information

I am using 2011 update 1(build6597)each time I click on anything I get a message -not responding -so to get this information it took me 30 minutes to get to open .
Operating system -Windows 7 -64 bit
Intel Core i5
4 gb ram
The problem occurs every time I chick anything
It has been there since installation
I have followed all suggestions given -have uninstalled and reinstalled the program a number of times
Rang customer service and they had the same problem
they also made a number of suggestions but it did not help

When customer service stll could not get it to work after about 4 times -they attempeted to fix by remote --as being a beginner with a computer I was lost
They next had an "expert " from Korea have a go --after one hour he found the problem --AS I HAVE POSTED BEFORE IT IS A NETWORK PROBLEM.
All I can say is that customer service was EXCELLENT --AND IF THE OTHER USERS ALSO HAVE A NETWORK I WOULD SUGGEST IT IS THE SAME PROBLEM --STRONGLY SUGGEST YOU ALL REPORT IT asap

TUOLUMNE

I think if you have the same problem as I do it may not be a windows 7 -64 bit problem but a NETWORK problem --if that is so --suggest you report it as it cant get fixed by talking about it on this forum .

@Tuolumne,

You might have the extra problem of a dredded Dell machine ;-) . It may well be as Peter says the same network problem he is having, but it would be worth trying some other things first.

1. Do you go to the splash screen on start up or attempt to go to the TIH main screen? Annoyingly in build 6597 Acronis have disabled the ability to not check for updates, which was one of the previous causes of earlier versions hanging.

2. Open up Services.msc and disable Acronis scheduler2 - see if that makes any difference to TIH starting up - you won't be able to make any images without that service working, but it mightl narrow down where the conflict is.

2a Stop and disable the Non Stop Backup Service -

3. Have you installed TIH for all users or just a single user?

4. Do you have any card readers or USB hubs attached to your PC?

You mention 'update' by this do you mean you updated from an ealier build of 2011 or you upgraded from an earlier version?

Is there any difference if you right click the TIH shortcut and select Run As Administrator?

If you naviagte to the True Image folder (C:\Program Files (x86)\Acronis\TrueImageHome) is there any difference if you select TrueImage.exe to start the program? The desktop shortcut starts the program via TrueImage Launcher - I don't know what the difference is, but I have found sometimes bypassing the launcher solves somes problems.

When you say the system report option hangs, is this the standalone Acronis system report utility or the GUI based one in 2011?
Do you have UAC enabled in windows, as I find in my VM which has this enabled TIH takes longer to load than in the VM where I don't have UAC enabled.

If both report utilities fail, then the one from the rescue CD could be tried to at least get you a report. Media Builder should work independently of TIH itself. The standalone copy in 64 bit systems is found in (C:\Program Files (x86)\Common Files\Acronis\MediaBuilderHome), double click, if it runs without hanging, make sure you include Acronis System report as part of the options.

This whole "operating with a network" idea made sense to me with how the program was responding. My scheduled backups would work, using the program from the boot CD would work, but anything I tried to do in the Windows GUI was worthless for reasons outlined in this thread and a handful of others. And with the problems I already noted in the last build, 5519, with regard to trying to do anything over the network, it seemed logical. Plus, the global slow-down of release 6597 was so much like the specific issues wth build 5519 when accessing the network...

So I tried a little experiment.

I uninstalled build 5519, yet again, and installed build 6597. When it advised me to reboot the machine I did so and pulled the netowrk cable out of the back of my computer. No network cable = no network.

I rebooted with no network access and wouldn't you just know it? Peppy as a peacock. With no network access available, build 6597 seems to work just fine. Well, just fine if I don't want to utilize my network I mean.

How something so basic can get by a release build is beyond me - it is obvious Acronis has some issues with quality control. And yes I know I've said it before... It irritates me to no end that customers must either pay Acronis to report bugs in their software or be within the "30 day magical free period." This entire fiasco points toward an incredibly arrogant business flaw in operations at Acronis.

There have been so many threads regarding this issue, and I am happy for each person who took the time to post about this issue. Luckily for all of us there have been a few people who have either been within their "30 day grace period" or have actually paid Acronis and taken the time to be beta testers for a release version of the software. It seems apparent that Acronis has finally taken notice.

To those who help out in these forums. Thank you for what you do! You have no way of knowing when someone posts who they are, what their software/hardware/IT knowledge is. And yet each one of you I've witnessed post has been considerate and BEYOND patient. Even so I think it is easy to fall into a "not another one of THOSE" type ditches when "duh" types of issues run rampant with regard to posts in the forums. I appreciate your support SO MUCH MORE than that which Acronis officially provides. The one positive thing I can say about this portion of Acronis' support business model is that they provide these forums for people to share ideas, thoughts and assistance. But these forums would be NOTHING without YOU.

From the beginning I've stated that I AM NOT ASKING FOR SUPPORT. I ONLY WISH TO REPORT A PROBLEM, a bug if you will, IN THE SOFTWARE. Had there been a representative from Acronis available to listen, perhaps this very embarassing issue would have been fixed sooner. And with feedback, maybe an official post from Acronis indicating they recognize a problem and are looking into it? Maybe their customer base wouldn't have dwindled by a handful... I can't imagine this incident is going to change any part of Acronis' business model, since we can all read that there have been similar issues before which have had no effect.

I hope this post remains intact, mostly because I hope Acronis takes it to heart and that maybe it will somehow make a difference. I will remain a customer for now, and I hope I will not be disappointed with that choice.

EDIT:
I should also note more clearly that this same behavior, freezing up, "program not responding" also occurs with build 5519 in specific circumstances which, I believe, are related a network access. For instance, on a backup I already have defined I can click on Operations -> Edit Backup Settings -> Destination and in the "pop up" choose to BROWSE for a new destination location. Doing this hangs up for a good 30+ seconds before the window pops up to let me browse to a new location. And if I want the new location to be on a network location? More problems... And what if I only want to change the name of the backup file? More bugginess.

Gork:

The slowdown when you start the program with a network cable attached may be due to it checking online for updates. Acronis has this option enabled by default. Can you try configuring the program to not check for updates when it starts?

Doing this is completely non-intuitive, as I found out when I did it myself. You have to first allow the program to start up. Wait it out until it's done doing the automatic check for updates. Then on the Help menu choose Check for Updates. Wait it out again until it finishes checking for updates. When it's done checking a dialog box will pop up and say You are using the latest version of Acronis True Image Home 2011 and you will finally see a checkbox called Automatically check for updates at startup. Un-check the box. (What a lovely example of poor interface design)

Now try closing/opening the program to see if it behaves normally.

1. I've tried numerous ways to open the program, there does not seem to be any difference in the end result.
2. No difference with the scheduler2 disabled.
2a. No difference.
3. All users
4. Yes, I have card readers installed

What I meant was upgrade - from 2010 to 2011.

No difference with "Run as Administrator." I have tried in both a standard user logon and while logged on as Administrator.

It was the stand-alone that hung. I've never been able to get to the one in 2011.

I don't have a rescue CD, both 2010 and 2011 were downloaded.

As info - I went in this morning and uninstalled (AGAIN) TIH 2011 & Plus Pack. I then deleted their folders in Programs.
I downloaded the newest version from the Acronis website.Then, logged in as Administrator, I reinstalled. NOW IT WON"T EVEN START UP! It freezes with only "Add Backups___________" showing under the Tools & Utilities, Try & Decide, and Help icons, with Loading in grey. When I click on it, I get "not responding."

Next?

Tuolumne,

Could you try disconnecting the card reader and then trying TIH, card reader drivers have been a problem in the past.

If you follow the path to the media builder option that I listed above, you'll be able to make a rescue CD, alternatively you can download the ISO version of one from your Acronis account, though I'm not sure if the reporting utility is included in that one.

Have you tried Gorky's experiment disconnecting your network from your PC and then opening TI.

Physically disconnect them? Tear apart my desk, remove the CPU, open it, and disconnect them? Sheesh...

I realize you were kidding but Colin was most likely suggesting was that you edit your Device Manager and disable the card readers.

Well, disabling is easier! I am also disabling my printer, as it shows up under disk drives, too...

Currently doing reinstall number 17...

Okay, I give up. Still doesn't work. Bye!

Gork
I am glad you found out what the problem is --THE NETWORK --I thought that may be the case --AGAIN I WOULD SUGGEST yopu report it -I have found out in the past that blog sites like this are not monitored by developers or the companies .

It might be worth trying to disable the auto update check that TIH 2011 uses on opening. To do this though with b6597, you actually have to run a check via the Help\Update menu item, wait for it to time out or tell you there are no new updates and only then does a tick box appear allowing you to disable the auto update feature.

This might be enought to solve some peoples problems as far as hanging is concerned.

Tuolumne

One question --HAVE YOU GOT A NETWORK ?

If so then I bet you have the same problem as me -- ----AGAIN I WOULD SUGGEST you report it -I have found out in the past that blog sites like this are not monitored by developers or the companies .

If you have a network I now have a very simple "work around " way to get Acronis to work ( and you dont have to disconnect wires etc ) --lets know

If people are having trouble and have a network lets know as I believe I have a work around solution

I don't know why Peter is not simply telling us what his solution is. I saw his solution on another forum and it works for me: simply make sure that all networked storage devices that your machine is connected to are switched on.

I have 2 NAS boxes, one of which is not always on. By switching it on, all my 'not responding' problems have gone away.

What is not clear to me is whether this is because:
a) TIH was simply polling all (connected and disconnected) registered disks and taking a long time to timeout on those not active, or
b) TIH remembers that at some time in the past (when I had TIH 2010 installed) that I occasionally made backups to NAS box #2, and that it's still trying to keep track of those backups).

Hope that helps someone.

TI2011:6597 now has a timeout setting for polling operations under the help menu (where else would you expect it to be? ), maybe a fiddle with that might be useful.

David
Sorry You did not see the solution I gave on another part of the forum --I have just recently joined this forum and did not realise I needed to post comments on all forums --I have now learnt-sorry .

The answer is very simple --here is what I posted on another part of the forum

Charles
What you have is similar to me --with 2011 there is a major problem.
Try this WITH 2011
Before you open Acronis to make any changes --SWITCH ON YOUR NETWORK OF COMPUTERS
THEN OPEN ACRONIS --IT SHOULD NOW WORK
but , you have to do this every time you want to make changes to Acronis .
Once you have set Acronis to Back up it operates well (but you dont need the network on again to run Acronis ) but you need all the network on again if you make changes ..

I WOULD STRONGLY RECOMMEND YOU REPORT THIS PROBLEM TO ACRONIS BY PHONE AND VIA AN EMAIL .

i HOPE THIS WORK AROUND WORKS FOR YOU --PLEASE LET US ALL KNOW
.

Hi All
WE ALL NEED TO TELL ACRONIS AND ALSO EMAIL THEM THAT WE HAVE A MAJOR PROBLEM --NO-ONE FROM ACRONIS READS OUR COMPLAINTS HERE -IF THEY DID THET WOULD HELP .wE NEED TO HELP OURSELVES -ACRONIS HAD A GREAT PRODUCT BUT THE NEW PRODUCT IS NOT WORKING -ESPECIALLY IF YOU HAVE A NETWORK

THIS IS A GREAT FORUM TO LET OFF STEAM AND SEE WHAT OTHERS DO AND PERHAPS HELP EACH OTHER BUT DEVELOPERS NEED TO BE TOLD
AS IT HAS BEEN POINTED OUT --BACK UPS NEED TO BE DONE AND IF THE PRODUCT WE USE FAILS SO DOES ALL OUR DATE .
All I can add is try my suggestion for the work around solution (see previous posting) and TELL ACRONIS BY A PHONE CALL AND AN EMAIL

David
i hope you email Acronis also and ask them to fix the problem please

Peter: yes I have just emailed Acronis.

Colin: Well spotted, yes I see the timeout setting but it says it is timeout on user response, and the minimum is 10 minutes! So not what we need, I think.

David Martin wrote:

Colin: Well spotted, yes I see the timeout setting but it says it is timeout on user response, and the minimum is 10 minutes! So not what we need, I think.

Well spotted, indeed. I have mixed feeling to learn it's not what we initially thought it would be. I'm sad that it won't help with the current problem, but hopeful that this means there may be a true fix forthcoming? Please don't let us down Acronis!

EDIT:
From the release notes for build 6597 - "Added "Timeout settings" allowing the user to adjust the timing of cancelling operations that would otherwise cancel automatically"

Note:
The location of this message will be messed up in the thread - I actually posted this information AFTER my following three posts. (And it will show as a reply to the wrong person.) I recycled a, um, "mis-informed" post instead of leaving it blank since I was unable to see away to delete it.

Mark Wharton wrote:

Can you try configuring the program to not check for updates when it starts?

Oh already did that - I don't let my programs auto check for anything if I can help it. But that was obviously not the problem anyway - the program seems to hang anytime it tries to access a file/directory location, presumably when it checks a network location. So I log in after a fresh install. The window comes up indicating I have no backups, well, because it's a fresh install. The program hangs for 30+ seconds. Then voila, backups show up on the screen - including some of which are on my NAS device. Then everything's fine. Until I do anything that requires the program search for a location via a disk operation again. Such as going to Disk and Partition Backup -> Desitnation -> Browse. Oh my, program does NOT like that. Or if I pick a backup listed under My Backups and choose Operations -> Destination -> Browse. The program locks up again for 30+ seconds. Sadly, build 5519 does this as well - but for some reason build 6579 does it right at the main screen. My guess is the program is automatically checking all network locations for .TIB files. It's possible it's hanging on some oddball network location which isn't even accessible anymore for some reason, though I don't know.

What I do know is if I take the network completely out of the equation by unplugging the network cable from my computer, things seem to operate smoothly. Well, as long as I don't need to load/save files from my network, of course.

Colin B wrote:

TI2011:6597 now has a timeout setting for polling operations

This is interesting... But a band-aid? Here's to hoping that's just an interim solution until they figure out away to make the software play more nicely with networks.

What would polling operations be referring to exactly, any idea? Anytime the software tries to go out and find TIB files on its own? Or anytime you try to access information on a drive/network location?

Honestly, I don't need the software to go out looking for anything on it's own. I can tell the software where any TIB files are I want it to know about.

Peter Ruddock wrote:

I suggest you ring the help line -tell them and then send an email so they have it in writing

Perhaps I'll feel a bit silly after asking this question, but is there a way to email Acronis and speak with someone on the phone to report a problem with their software without having to: a) Be within your 30 day free support grace period; or b) Pay them for your effort?

Gork,
One thing that is possible is to send a priviate message to any of the support persons working this forum. There is a message link at the bottom of their avatar for anyone posting this forum. One such staff member is the person listed below.

Andrey Zarubin
Acronis Forum Team Manager
https://forum.acronis.com/messages/new/30

As for the performance delays, as you have confirmed, much of the delay is related to program attempting to find various devices and the more partitions or disks or flash drives, the longer it takes. I keep my tasks to an absolute minimun which right now is five tasks.

If I start TrueImage from the start menu, it takes about 25 seconds to load so it becomes responsive to the mouse. I have 13 partitions (4 internal disks) plus a flash drive plus sometimes eSatas attached. My system is xp pro-sp3 with 3GB of memory.

I had the same problem as others on this forum with Acronis True Image Home build 6597 running on Win 7 64 bit. I could do a complete backup of C drive but whenever I tried to do just a File backup of something and I tried to select a drive and some folders, it would run very, very slowly and then end up crashing the program. I did a System Report using TIH and sent that to Acronis support along with a description of my problem. I just upgraded from TIH 2010 to TIH 2011 so I am still inside my 30 day free support window. I contacted Acronis support on their website on Jan 13, 2011 and have not heard anything back except for the automated e mail stating that they received my message and they gave me a case number. In all fairness I sent my claim in late at night on the 13th so they have really only had one business day to respond. I’ll wait and see what they do but if I don’t hear from them I will definitely contact them again before my 30 days are up.
Thanks to all of you in this forum for your help. I read about the problems card readers could cause so I went into Device Manager and disabled all my card reader drives. I opened TIH and proceeded to try a File backup and it worked. No more slow running or crashing, although the little spinning circle in the “Estimating Size” section that indicates it is thinking doesn’t ever stop spinning, even when an estimated size does appear.
Having said all this, I still don’t consider TIH to be running properly. I shouldn’t have to disable a bunch of common hardware in my computer for this program to run. My CD/DVD burner also shows up as a drive in Acronis and I wonder what problems that is causing or going to cause. I don’t mind disabling my card reader as I don’t use it much anyway. Instead I use a much faster one that I plug into a USB port whenever I need to download a bunch of pictures from my CF or SD cards.
One more bug that I did notice is that when I did my complete C drive backup and then finally my File backup is that by default TIH 2011 has the Validating Backup option not selected and after completing a backup and exiting TIH and then opening it up again it automatically just started validating my last backup. Now I think validating a backup is important and I have set TIH to validate by default, this is still strange behaviour. If they wanted you to validate every backup then just do it as part of every backup and take away the option to turn Validating on or off. Why give you the choice if they are going to force it anyway.
The program needs something in Settings where you can select drives on your computer that you want TIH to ignore. Once you set that, it should never try to see those drives again unless you tell it to.
I hope Acronis comes out with a stable, fixed version very soon because they have really got themselves a lemon here. If the program has these bugs than how confident can I be about the backups themselves. Will they too have bugs that make them unusable? I wonder if all the “geniuses” that Microsoft fired for developing and rolling out Windows Me have now been hired by Acronis.

I think the reason they might not have validation as a default option is that validation takes such a long time compared to makign the actual image. This could be disconcerting for a first time user.

However, that's just my guess. I'm sure it could be possible for a new task to pop up a one time only nag box asking if you want validation enabled or not.

@GroverH

Thanks - had no clue that I might be able to get anywhere by sending a PM through the forums to one of the Acronis representatives.

Just for gee whiz, my computer is a 12GB Win7-64 home built machine with an SSD and a hardware RAID 1 setup of 2 2TB drives. The ONLY thing I'm currently using ATI for is to image a TIB of the 160GB SSD to the mirrored RAID array. But I do have a network which includes two other computers, one acting as a web server which runs 24x7. That has an external 750GB USB hdd hooked up to it which rarely gets used and is usually in sleep mode. Plus, it's not shared on the network. I do have a Western Digital World Book NAS which has two 2tb hard drives in it set up as a RAID 1 mirrored array which I frequently use. The other computer on the network I mentioned is almost always turned off. Oh yes, and a network printer. The three computers and NAS are networked through a Gb switch, which in turn connects to a XyXEL ZyWALL 2WG router. The router connects to the Comcast cable modem.

So, all in all a simple network setup, and the only thing that should in theory be causing a problem with Acronis would be the NAS device. BUT, if the Acronis software wasn't buggy with regard to networking it, of course, wouldn't be an issue.

Gork

If you have a network --did you try the backup after you switched on the tenwork .
Here is what I posted on anothe partof the forum that may help

I am new to this forum -and a raw beginner and an old man in my 70s--yesterday I received 18 emails and spent most of the day trying to respond to them as I cannot follow who are the people that the emails are asking to help them ( This morning so far I have now received 7 emails))-=then I found the comments came from two different threads --so I tried to reply to all . This is a most stange blog --on the blogs that I the responder uses the question as the opening part of the answer --
Anyway --if you are asking me for an answer to a problem that I have found --this answer is to be tried is you have a network .
Here is what I have posted

Charles
What you have is similar to me --with 2011 there is a major problem.
Try this WITH 2011
Before you open Acronis to make any changes --SWITCH ON YOUR NETWORK OF COMPUTERS
THEN OPEN ACRONIS --IT SHOULD NOW WORK
but , you have to do this every time you want to make changes to Acronis .
Once you have set Acronis to Back up it operates well (but you dont need the network on again to run Acronis ) but you need all the network on again if you make changes ..
I WOULD STRONGLY RECOMMEND YOU REPORT THIS PROBLEM TO ACRONIS BY PHONE AND VIA AN EMAIL .
i HOPE THIS WORK AROUND WORKS FOR YOU --PLEASE LET US ALL KNOW

Hi All
WE ALL NEED TO TELL ACRONIS AND ALSO EMAIL THEM THAT WE HAVE A MAJOR PROBLEM --NO-ONE FROM ACRONIS READS OUR COMPLAINTS HERE -IF THEY DID THET WOULD HELP .WE NEED TO HELP OURSELVES -ACRONIS HAD A GREAT PRODUCT BUT THE NEW PRODUCT IS NOT WORKING -ESPECIALLY IF YOU HAVE A NETWORK

THIS IS A GREAT FORUM TO LET OFF STEAM AND SEE WHAT OTHERS DO AND PERHAPS HELP EACH OTHER BUT DEVELOPERS NEED TO BE TOLD
AS IT HAS BEEN POINTED OUT --BACK UPS NEED TO BE DONE AND IF THE PRODUCT WE USE FAILS SO DOES ALL OUR DATE .
All I can add is try my suggestion for the work around solution (see previous posting) and TELL ACRONIS BY A PHONE CALL AND AN EMAIL
.
.Top

@Peter Ruddock
Just to be clear I am not having a problem with backups - the backups run just fine, and scheduled backups go off without a hitch. Also, if I boot to Acronis from the Linux CD I have no problems. I have problems with the GUI in Windows because it apparently searches network locations automatically on startup, on return to the main screen, on opening a window used to select a file or folder and any time I attempt to make a change to any setting with regard to file/folder locations. My problem is not that the network isn't enabled as my network is ALWAYS enabled. The problem I have reported, which seems to coincide with so many others reported the same issue, is when the network is ENABLED. If I completely remove the computer from the network, ATI Home, no matter which of the two 2011 builds we've been referring to in these posts, executes properly.

Hmm, I guess by now there are far over 100 messages scattered over at least six threads about this same issue. Has anyone seen any Acronis official on the forum who at least acknowledges that there is a serious problem in their product?

If I summarize it correctly: The problem is that True Image Home, build 6597, when started, and on about every mouseclick, starts looking on all drives ever known by Windows (be it network drives, memory cards, USB drives etc.) for .TIB files. And it will time out (by estimate the time-out is about 30 seconds) for any drive that has ever been seen by Windows and that is not reachable at that particular moment.

Well, then that's a really stupid program design! At least they should provide the automatic network scanning as an option that can be turned off. I really don't want this program to go out and walk the network on its own; in particular because it forces to give it administrator rights when started!! Software that is so poorly designed has the potential of doing much harm in a network where the originating administrator has access rights all over the network (which is not unusual for administrators in an ActiveDirectory domain!).

The solution posted by Peter (Thanks, Peter, for putting us on the right track!) "Before you open Acronis to make any changes --SWITCH ON YOUR NETWORK OF COMPUTERS" might work for some, but not for me. I am a telecommuter, my laptop is either on the office network, or on my home network. In either network there are several other laptops, servers, NAS-boxes, printers with carddrives, USB-drives etc. that may or may not be online. Virtually impossible to have them all online.

My support ticket (see also thread 17092) is still waiting for a response from Acronis. I sent them my system information. If I get no real solution within two weeks, I will opt for the refund.

It looks like this company is behind a brick wall, not wanting any feedback. Email to support@acronis.com is simply returned as undeliverable. The web form is only for paid support or for the 30 day free support after purchase (which is what I am using). Email from their support people has a noreply return adress. The only successful mail address I've encountered is customerservice@acronis.com (but I think that's only meant for broken downloads, solicited responses referring to a support ticket, or for getting a refund, which might be the most suitable support option indeed). It's not a great honour to be a customer of a company with so much customer care...