Acronis useless!
So my hdd crashed, "luckily" I backed it up 2 weeks ago with acronis. I first tried several times to use the boot USB drive but it would never see my external hdd so I couldnt restore anything that way...
okay.
I had to do a fresh install and wipe the internal drive, i finally am able to reinstall acronis, go to do the restore (which restarts your computer since you are wriitng to that drive).
Then acronis tells me that the backup cannot be read and it must be 'corrupt' HOW? I used your software, backed up the drive, I can go into the tib file and see all the files and copy them etc, but i cannot restore from it.
So now I wasted my time thank goodness trial wasn't up, I now I guess am stuck with this fresh install and cannot get my entire LIFE back to where it was with the backup.
What the heck could be making it corrupt
I stated that I booted with the recovery USB and when I get in there, it doesnt even show my external hdd so I cant back anything up.
I can access all the files on the .tib backup while in windows (like right now) but cannot boot and cannot recover from it.
If your external USB is USB 3.0, try another USB port. On some computers, the USB controller can be different depending on the ports.
If that doesn't work, produce a WinPE based recovery CD using Acronis. THis type of recovery medium uses Windows drivers, but is a little bit slower to use.
I spent *many* hours troubleshooting a similar problem using ATI 2014 Premium and ATI 2015 RC. To make a very long story short, ATI 2014 and 2015 are not compatible with Western Digital NAS (Network Area Storage) My Cloud type drives with Ethernet connections (not USB). Either version of ATI will write the image to the NAS, you can see the files but if you try to verify the image or recover it, you will get a "File Corrupt" error message.
I have verified this on 3 different NAS using my own NAS and at my clients. Same failure. Acronis has told me over a period of several months of troubleshooting (and I have the emails) that they were compatible with the WDC NAS units. Other emails from a second tier support tech stated that they were not but were working on it and I was asked to test ATI 2015 to see if it would work with the NAS. No... it does not.
After several chats and more emails, Acronis finally concluded that they are *NOT* compatible with the WDC NAS units. DO NOT confuse this with the "WDC My Cloud USB" drives. Those are compatible.
For those that have the NAS units - there is a work-around that I have found and tested numerous times. If you have an image on a WDC My Cloud NAS and need to recover from it, you can manually copy the image to another drive be it an external USB drive or an internal drive on your system. Then direct Acronis to recover from the location you copied the image to. The image is not corrupt, Acronis just can't read it and errors out on the NAS for whatever reason. They have yet to explain why.
When I last looked they still say they are compatible with NAS units but they do not state that the "WDC My Cloud NAS" units as being compatible.
For all the hours I spent troubleshooting and sending in my findings, they promised a free upgrade to ATI 2015 for my efforts. Well after testing ATI 2015 fairly extensively and then reading about what features were being ripped out and it still not being compatible, I decided it was not worth the trouble. ATI 2014 is not without some issues but it has more features and worked better than ATI 2015. I was not testing with a beta release, I had the release candidate according to the tech I was working with.
To clarify a point. This incompatibility is with disk "images" only. You can backup and recover files and directories - just not images.
Do not expect much from their tech support and you will not be disappointed...
Bob S.
I confirm Bob's experience with compatibility. Using Acronis 2014 and a WD MyCloud NAS, you can create and validate an image backup from Windows. You can navigate to the backup and select the image for recovery wiht the recovery CD, but the image will be declared corrupted and you won't be able to recover. The workaround is to copy the image(s) to a USB disk.
I have a new Seagate 3TB external hard drive.
I have tried normal USB ports, still no luck. this really makes me angry. I dont understand what the hell I am supposed to do I am sitting here on a wiped hard drive and staring at a full image backup that I cant do anything with. I NEED SOLUTIONS.
You have not told us about your USB external drive. Is it USB 2.0 or USB 3.0. If it is USB 3.0, have you tried plugging it into a USB 3.0 port?
I have to assume you are booting from a standard Acronis recovery media. This is based on the Linux operating system. The reason it does not see your USB hard drive is that the Linux kernel does not have driver support for your hardware. Your best option is to create an optional WinPE based Acronis recovery media. It will have much better driver support for hardware. There is a good chance it will see your USB hard drive. In the rare case that it does not see your drive, you will be able to recreate the WinPE media and add the specific drivers your hardware requires.
You have not told us about your USB external drive. Is it USB 2.0 or USB 3.0. If it is USB 3.0, have you tried plugging it into a USB 3.0 port?I have to assume you are booting from a standard Acronis recovery media. This is based on the Linux operating system. The reason it does not see your USB hard drive is that the Linux kernel does not have driver support for your hardware. Your best option is to create an optional WinPE based Acronis recovery media. It will have much better driver support for hardware. There is a good chance it will see your USB hard drive. In the rare case that it does not see your drive, you will be able to recreate the WinPE media and add the specific drivers your hardware requires.
I mentioned that I have tried normal USB ports as well. yes 3.0 speed.
I will have to dig up my old laptop this weekend to be able to create that disk as this PC is having internet / .dll issues for whatever reason (another reason why I just need to recover).
I will report back after the weekend after trying to create that recovery media...
Why cant acronis just have all the files needed and I just create the backup media, why do I need to install something on a computer that is about to be wiped (again) anyway? The only thing I can think of is while creating the disc it crates or take some sort of data from your pc specifically.. I have no idea.
I wish I could just download the winPE recovery media and put it right onto this USB flash drive. Dont understand why that isnt the case.
Which I just realized that means I will also have to install acronis on that computer first. ugh