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Activating TIH 2015

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Hi, I have a 3 PC TIH 2015 boxed package and it is installed on a PC and 2 laptops and worked perfectly. I have just replaced one laptop and uninstalled TIH before decommisioning that LT.

On installing on the replacement laptop, running Win10, it instals OK and says "Start Application" and then goes to a screen that says activation required and gives instructions to read an installation code, or save it to file, then put it into another computer connected to the internet and generate an activation code. The problem here is it does not give me an insallation code. The replacement LT is also connected to the internet.

The original serial key does not work either.

Help please ????

 

Kind regards

Dean

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Dean, welcome to these user forums.

If you have your ATIH 2015 license / serial registered to your Acronis account, then you should be able to sign in to your account on the new laptop and let it find the license that way for activation, though you may still need to 'tell' the process that you are moving the license from the old, decommissioned laptop.

See KB 48380: Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number" for the official documentation on how to resolve this activation issue.

If you cannot resolve this yourself then you will need to open a Support Case with Acronis Support as we have no access to the systems involved in the licensing / activation processes.

Hello Steve,

Thanks for your reply abd advice. Unfortunately, the only screen I get when opening the application is one that gives only 2 options. 

"Activate Now" ort "Activate Online". The latter does nothing. The former opens a page that has 3 steps. Problem being, there is no installaion code in option 1 so cannot proceed. Unfortunately, the KB you referred me to doesn't help for the same reason. I cannot get to that screen.

Thanks again, I will open a Support Case with Acronis.

Cheers