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Activating True Image update after payment

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I was prompted by email to upgrade to True Image 2013 and duly paid the requested sum.When trying to install however I am being told that I have to first uninstall True Image 2012 which I have done manually but when retrying the install again I get the same message and am led around in a circle.All I need is a link to a HUMAN with whom I can discuss the problem,at present I am being bounced around a fixed question and answer site which offers no help at all. Where do I go for help with this ? Can someone assist PLEASE !

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Eric,

Log into your Acronis account and select Support, then select chat. Make sure you have registered your 2013 before attempting to contact chat.

In the meantime are you trying to reinstall 2012 or 2013?

Download the Acronis Cleaner for 2011-2013, run this, make sure you read the instructions before rebooting, then 2013 should install.

Acronis Cleaner