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After CANCELLING Acronis TIB 2014 CLOUD Recovery the Program just clocks with the message SUSPENDING

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After CANCELLING Acronis TIB 2014 CLOUD RECOVERY the Program just clocks with the message SUSPENDING. It has been clocking for over 20 hours.

How do I CANCEL a cloud recovery?

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Your network session has obviously timed out. I would say the action is now hung. Possible the entire app is hung at this point. Can you do anything at all with the PC. As old as this post is you have probably rebooted by now.

If you were attempting a recovery, which it appears you where, support for recovery issues is free. Contact support on the Acronis site.

Thanks for responding Bob. Yes, the PC is responsive, and I can still CANCEL the Acronis job and try again. It gets stuck in the same place. I suspect there is a configuration file on the cloud (possibly a config.xml, or flavor thereof) which gets recreated. I have rename the local ones (and they come back).

I have opened a support case with them.

Thank you.

Can you provide your OS version please?

I am using WIN 7 SP1 and the latest build of AHI 2014. From an upper level it appears my 'recovery job' is in a queue associated with my cloud account and it appears to restart every time I connect to the cloud. Killing the job in that queue may be the only thing that is required. I assume (but have not tried) if I delete by backup image in the cloud, it will reset automatically (but I prefer not to do that).

I am in testing phase of AHI 2014 and Cloud Backup and NonSTOP backup. (So far NonSTOP for a large partition has not worked well). I have been using ATI long before it was called ATI (at least 6 years is my estimate).

I believe this issue is purely network related. Probably not something that can be fixed by the user. Would say that Acronis Support will need to look into this for any resolution.

Thanks for your reply Bob. I would agree this has to do with the Acronis cloud, but disagree this is network. Let me explain.

I rebooted my machine and tried the recovery again. This time is failed outright and told me to delete the backup from my list of backups. This is not an option for a backup in the cloud. I deleted my archive.xml file and as expected Acronis recreated the file when I started the program again. (It found the backup in the cloud). Unfortunately I got the same error (delete the backup from my list).

Since I am experimenting and this backup is not critical I deleted the backup.

I am now trying a different approach. I created a local backup and stored in on a USB drive. I am currently attempting to synchronize this backup with the Acronis Cloud. This is working (but is slow). If I ever need the remove backup, I hope to be able to download it from the cloud -- albiet is will take days. (My backup is consists of approximately 50 4GB tib files == 200 GB).

Because synchronization is working, I would content that this is not a network issue, but rather a metadata issue. Furthermore I bet this is metadata stored in the cloud. Unfortunately I do not have access to it. Possibly Acronis support does, but so far they have not tried this route.

Acronis support (while always prompt and polite) is frankly pretty lame. Complex issues (I have them with NonSTOP backup too) overwhelm them and they are not good at escalating issues to the actual developers/architects (I am a developer by the way). Possibly if I was paying for support I would feel differently; business customers may also have different experiences.

The software has provided me with years and years of reliable backups (which I have had to use). I am just trying to use the software at the 'next' level (more of a continuous type of backup with remote storage).

With enhancements come defects. Their NONSTOP backup (based on the forums) seems to have problems going back to 2012. Effectively it is a incremental backup with some predefined settings. The problems seem to be with the service (dameon) which controls the whole process (their timeout and restart logic - the service abends and simply has to be restarted [I am not taking about it pausing as per specs]). I digress ...thanks for your input.