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ATI 2010- After Opening it completly locks up & ask me to"Specify Location of the Volume 2

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I am running Windows 7 Home Edition with Service Pack 1 and the 2010 Version of ATI & using a Western Digital 500GB USB connected external HD that also contains the backups from my older Windows XP unit. This computer was just purchased in the last couple of weeks and ATI installed shortly thereafter. It ran a complete system backup without any issues and worked fine for a few days but when I tried to bring it up this morning it flashed the message "Specify Location of the Volume 2" but doesn't tell me exactly what it's looking for and does lock up as in I can not access any areas of ATI & have to use Windows Task Manager to shut it down. If I use the browse feature that it offers it still will not accept any of the locations that the "OK" tab activates on & the cancel feature does nothing nor does clicking on the "X" in the top right corner.

Anyway is there anything I can do to get my ATI running again & if not is there anyway to access the old backups that it stored on my Ext. HD. so I can copy the files I need from it to this new PC?

Thanks Folks,

Shannon

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Just making this post so that I can use the get notifications feature to work.

Shannon,

ATI is telling you it cannot locate the second backup in the chain of backups you have. The full is the first volume, the first partial after that is the second volume.
This message can show up as well when you have backed up to multiple DVD (not your case, from what I understand).
This first situation above can happen when the database of ATI gets corrupted for a reason or another. If the user cannot get past that error by selecting a TIB file that satisfies ATI, s/he is stuck.

Pat,

Thanks for the explanation of my problem. Do you know if there is a fix for it or could it have been just a one time problem?

Thanks,

Shannon

The best thing to do start a new task from scratch. For this:
- move the TIB files that you want to keep to another directory on the same disk,
- delete (not remove) the failing backup task from within ATI,
- recreate a new task.