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ATI 2013 unable to see internal hard drive

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Old drive crahsed and trying to restore to new drive. BIOS sees 500GB drive but ATI will not see it.

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How to ask for help in on-line forums and news groups
http://www.webhostingbuzz.com/blog/2010/09/30/how-to-ask-for-help-in-on…

For example:

Where is new drive located?
Where is backup image located?
What OS?
Laptop or desktop?
Windows version of ATI, or Rescue Media?
etc.

Desktop, Windows XP machine with internal 500GB hard drive attempting to restore image from an external USB drive using the Acronis True Image 2013 CD to boot

Boot from the TI Recovery CD and see if the "add new disk" option sees the disk. If yes, then complete the add disk which will clear the new disk and initialze it. Your recovery of backup should be possible then. I have xp pro and desktop with drives galore without issues.