ATI boot CD hangs with "processing" message, will not recognize USB drive backups are on
I've installed ATI on two machines in my home and haven't been able to get a complete full backup yet without getting "Failed to read data from the disk[Failed to read from sector 281787392|Failed to read the snapshot" errors. The exact sector numbers are different on the two machines but they will repeat each time I try to do a backup. Both machines are brand new, I've run CHKDSK /R on both of them, and I've even downloaded and run the Seagate utilities on them to make really sure -- no bad sectors reported from either utility.
From poring thru previous postings I got the sense that this problem might go away if I booted with the boot CD and then did a full backup from the CD's OS.
The boot CD I made using the "Tools" section of my copy of ATI Home 2010 wouldn't recognize the external WesternDigital MyBook USB drive I was trying to write backups to, so I downloaded the ISO image version available from the website and tried that. It was clearly a more recent version, it loaded without throwing any exceptions like the original Boot CD did during startup, but it also wouldn't recognize the external USB drive (and every other time it runs it goes into this loop of modal popup windows that say "Processing" and show me a little animated clock image and prevent me from doing anything else).
Is there anything you can recommend for me to try now?
Thanks. - Dave
MudCrab:
Thank you for your reply.
Yes, I did load those options, but they didn't appear to work. Then, after quitting for the night and coming back to the machine in the morning after I got your note, I found that the boot CD did recognize the external USB drive sometime during the previous five hours.
I rebooted again and timed the amount of time that the boot cd stuck at the "Processing..." window before allowing me to proceed -- it would appear that it takes approximately 15 minutes to boot from the CD and have it stop showing the "Processing..." window and recognize the external drive. Once it did boot, it began to behave as expected, and I was able to image the disk.
I don't mean to appear ungrateful but -- fifteen minutes is a little excessive, isn't it? I know that booting from a CD takes a bit longer than from a hard drive but this seems a bit much. Am I missing something else? - Dave
It shouldn't take nearly that long. It should just be a few seconds. Something in the drivers probably isn't quite right for your system. You may want to create an Acronis System Report and submit a support request asking if they can provide you with a custom ISO that includes the correct drivers/settings for your computer.
There are other Linux parameters you can try (they're listed in the manual). The main ones that seem to help are the ones you tried already, though.
does you pc have a slow boot whenever a usb drive is plugged in? Some do due to a BIOS routine meant to allow time for devices to run their own boot-up post routines. If so, try booting up to the first screen, then plugging inthe usb drive, then starting ati on the bootcd.
If none of that is any help, then try this: go to your registered products on acronis.com and download the bootcd iso and burn it onto a cd with whatver cd burner software you have. This will be a slightly diff bootcd with a few somewhat diff hardware drivers and will work on some machines hen the other one does not.