ATI boot disc reboots system during 'processing' stage

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I have tried the previous and the latest build of ATI Home 2010 with Plus Pack. I have a USB drive with my tib file on it. I am attempting to restore it on to a different PC, however, when I attempt to boot to the Acronis Boot CD, I get to the point where the ATI software says "Processing" and it stays there for about 2-4 minutes and then the PC reboots.

The computer is a MSI 915G combo (MS-7058) with 2GB RAM, no OS, with an IDE DVD-RW drive and a SATA Western Digital 120GB hard drive. Also, please note I have been using Acronis for YEARS for everything from upgrading, to cloning, to backing up and even moving entire operating systems from IDE to SATA-based systems and Intel to AMD-based systems and vice-versa, successfully more times then I can count. So imagine my surprise when I tried to restore an image on to this slightly older PC only to discover I can't even get into the software. When I download the ISO image available (Acronis Backup and Recovery 10), it does boot properly but it won't see the hard drive. It does see the USB drive just fine.

This system is an Intel Pentium 4 3.4Ghz and works beautifully. I am simply trying to restore a verified tib image to it and I cannot get the ATI Home 2010 software to get me to a menu to begin the restore process. Just before the menu would normally appear, I get graphical box that says Processing... and then after a few minutes, the entire system reboots. I have updated the BIOS and changed all the SATA options in the BIOS. I even installed XP on it just to verify the hard drive and controller work properly, and they do. But for all intents and purposes, this hard drive is considered blank and I need to restore this image to it. Attached is the Acronis System Report file. Please advise.

Thank you,
Carey Holzman

Anhang Größe
AcronisSystemReport_Apr_5__2010_9_26_40_AM.zip 10.63 KB
IMG_1570.JPG 54.17 KB
ati2010.zip 10.06 MB
Mi, 04/07/2010 - 09:08
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Hello Carey,

Let me help you with the issue.

It seems that Acronis bootable media can't detect some of your hardware or detects it incorrectly.

In that case I may recommend you to download a special bootable media in ISO format from your account, burn it and check if the issue still persists:

  1. Log in to your account;
  2. Once logged in, click My Products & Downloads:

  3. Scroll down to the registered product and click Bootable Media:

  4. Click Download near Acronis True Image Home 2010 Plus Pack:

Acronis Bootable Media will be downloaded as an ISO file. See Burning an ISO Image.

Please reply to this thread if the issue still persists.

Thank you.

Mi, 04/07/2010 - 10:13
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Well, what I ended up doing was taking the hard drive out of the computer and putting into my ThermalTake BlacX SATA-to-USB adapter and plugging it into my main PC which has Acronis True Image Home 2010 with the Plus Pack already installed on it. Then I took the tib file I created earlier off of my portable USB drive and copied it on to my local hard drive on my main computer. Then I ran ATI Home 2010 and told it to restore the tib image from my C: drive to the ThermalTake BlacX SATA-to-USB drive. Once it completed, I took the drive out of the ThermalTake BlacX and put it back in the computer that the ATI software will not boot into, and it booted and started detecting new hardware!!! So this problem is behind me, but it does seem odd that the latest version of ATI Home 2010 doesn't recognize the SATA controller on an old P4 motherboard. That concerns me a bit...

Mi, 04/07/2010 - 22:17
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