ATI Disk Backup And Files Backup
For three weeks straight now, my scheduled backups error out, yet they work if I execute them manually. Am I missing something or doing something wrong here? I set up the backups and scheduled them using the wizards, but for some reason the schedule doesn't work.
Thanks for your response, GroverH, but how can I do that? I have ATI open to the main menu, but it won't let me copy and paste the entries. I scanned your "Grover's Index & Guide", but didn't fine anything that fit this situation. I must say, however, that there's some great stuff on there, so I saved that page in my favorites. I did check the log, however, but newbie that I am, I didn't understand what it was telling me.
The first entry said, "Backup reserve copy attributes: format tib; need_reserve-backup_copy _false;"
Next was, "Operation FileBackupFor_LaptopM6600_@date@ started by schedule"
Then, "Operation description: Stage Description
Next, "Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
Then, "Priority changed to Low"
Next, "Failed to create snapshot for backup. 0x616AD0806A6301EF" which was repeated 11 times
Followed by, "Error occurred while backing up. (0x40019) Tag = 0xCE542E14DA203B82 The operation is not supported (0x4000E) function = "FindFirstFileW"filename
\\?\U:\BakSASS\*" Tag = 0xF35F747B3B21FABE Incorrect function (0xFFF0) code = 80070001) Tag - 0xBD28FDBD64ED88C3 More information about this error and solutions may be available on line in the Acronis Knowledge Base. Error code: To access the online resource manually enter the event code at http://kb.acronis.com/errorcode/ Event code: 0x00040019"
Fionally, "Operation has completed with errors. 0x9F2C53C72E8BCD1F
I followed the link, entered the error code and got back a page that said, "We are sorry
There is no information about this error available now. You can use the links below to search for any additional information that might be available.", followed by instructions to wait till something shows up, or to contact Acronis Customer Central.
What's mysterious to me is that I simply clicked on the "Backup Now" button - without making any changes whatsoever - on each of the two entries, in turn, (System Backup and Files Backup), and they went without any errors.
BTW, FWIW, I DID include the unlettered partition in the backup specs.
Signature link 5 can help on the screenshots.
Where is the target disk located? Is it network or direct attached.
The error message is seeming to imply that it is having difficulty in finding the storage device.
Is the scheduled bacups which fail supposed to start at a partiacular time or supposed to start on a particular functions--such as startup or shutdown? The fact that they run successfully would indicate the backup themselves are ok.
The best type of backup to have is the disk option backup which uses the "switch to disk mode" option when creating the backup task. This is shown in the first picture of signature link 2 below.
Thanks again, Grover.
The target disk is a network eSATA drive on another computer. In my infinite ignorance, I actually thought that as well, when I saw that one message that read; "\?\..." Yet when I simply click on the "Backup Now" button, ATI has no problem finding the targets, and goes through without a hitch.
The backups are scheduled time late on Saturday night and early Sunday mornings.
or the System (Disk & Partition) backup, I selected the "Disk and Partition Backup" button on the main menu, but I didn't notice that "switch to disk mode" link. For the Files Backup I naturally selected the "File Backup" button. I guess could delete my System Backup spec and redo it using that option, but that still doesn't explain why the File Backup didn't go on schedule, but went clean when I executed it manually.
I followed your instructions to create a .png of both backups' settings, and I've attached them. I guess I fell prey to that old saying, "If all else fails, try reading the instructions". Thanks for your help.
Yes at some point, I would switch to the disk mode option. The benefits are worth the effort.
Consider using the windows task scheduler and use it to make sure all is awake.
Copy a meaningless text file to the tower storage disk and use the scheduler to open Notepad and the txt file one or two minutes before the Saturday night backup is to begin.
There are other ways to do this if you have other ideas. I am just wanting to make sure the computer and the storage disk is available at time of backup schedule.
Lack of disk mode has no bearing on the backup not running.
Thanks Grover. I schedule the backups to start late Sunday night because I make it a practice to keep my nose out of the computers then, so everything on the LAN is quiescent, however I don't allow them to sleep or hibernate. The only power saving that I use is to turn off the displays. Nevertheless, it can't hurt to do something like you suggest Your suggestion to use the task scheduler sounds like the simplest, although while I know how to execute Notepad, but not sure how to make Notepad open the text document. That'll be interesting to research and find out.
I will switch to the disk mode option for the sake of the benefits, but as you said, that has no bearing on the backup failing to run to completion.
Were you able to glean any helpful information from the attachments above? I'd love to find out that I'd missed something, or done something wrong, since that would provide closure and resolve the problem.
Anyway, thanks again for your help, I do appreciate it very much.
Rob,
You should check to make sure that the Scheduler Service is set to run in Auto. In Win 7 click start button and in search box type services. Form the list that appears choose Services. In that list locate Acronis Scheduler and make certain it is set to run Automatically.
Thanks Bob. I did that and both the Acronis non stop backup service and the Acronis Scheduler 2 service are set to Automatic and are running. That was a good thought; I appreciate your response.
You mention that the backup device is attached to another computer via eSATA. Might this other computer be unable to start or unable to come out of sleep or hibernate mode to allow access to the backup drive?
Thanks Bob, I've had that kind of trouble in the past, and that's why I maintain my power settings to not allow ANY of my computers to sleep or hibernate. Also they remain on 24/7/365, unless there's a power failure, at which time my battery backups shut them down properly.
As soon as I discovered that the backup aborted, I immediately accessed the target disk with Windows Explorer without any problem. Then, when I clicked the "Backup Now" button the backup went through without incident.
Is the drive you wish to backup to mapped to the host PC (TOWER-PC)? I think your problem may be the way in which your drive is networked into the LAN. Not positive but I think there were issues in the past with scheduled backups and mapped drives, mapped drives not supported. I know your path in the task shows UNC but that would be to the TOWER and maybe not to the drive? Can you browse contents of the drive in TI? This issue may be specific to the Scheduler feature of TI, if so not sure what if any workaround there might be. You might try specifying the IP address instead of server name doubt that would help though. Is your eSATA connection on the Mobo of the TOWER or is it a PCIe add in card?
I believe the tower also has to have a live connection to the internet.
For examplle, my printer is connected by wire to the router but if the computer I am working on is not live to the internet, the print fails.
Sometimes I forget this tidbit as I routinely disconnedt my computers from the internet when not in use.
Thanks for the replies, Bob & Grover.
1) Bob, your suggestion was certainly food for thought, so I double checked when I changed to the "Disk Mode" option. Yes the drive IS mapped, but YES I CAN browse to the mapped drive in TI. When I set up the backups the drive was showing in the setup page, and I selected it as the target drive. Also, I think that the fact that the very same backup works when I click the "Backup Now" button kind of trumps the mapped drive issue.
2) the eSATA connection is a PCIe add-in card.
3) Grover, the tower DOES have a live internet connection, and it also contains my printer (shared) and all the other computers successfully print to the tower via the LAN.
4) Because I have a server on my LAN that is accessed via RDS/TS from out of state, I don't turn off any of my computers.
Somehow, intuitively, to me everything points to the scheduler as the root of the problem, since everything else works correctly - but then what do I know?
Rob,
First please note that I have changed my Forum Nick Name from Robert (Bob) to Enchantech.
I copied the text below from the Acroniis Knowledge Base and although it might not apply here I am thinking that what is said here just could be the root of your problem. Here's the text:
When you map a network drive, it becomes mapped only under a respective Windows account on the local machine - and this specific can cause different issues for the scheduled backup tasks (which are executed in the context of the system account) or other product functionality, especially when the respective Windows account is logged off.
So if you are logged off the machine from which the scheduled backup is scheduled to occur the backup fails.
Bob
Hi Enchantech, and thanks for the information. I certainly appreciate your input. IMHO I still think that the problem is somehow connected with the scheduler rather than the path, since, without any changes to the settings whatsoever, the backup works properly when I executed it manually via the "Backup Now" button.
That said, however, as for being logged in, ALL my computers are always logged in unless they've been shut down due to a power failure. Staying logged in doesn't pose an external security problem here, because my computers are in my home office, and nobody but my wife and I are here, other than an occasional visit from our 90 year old neighbor, or one of my daughters, so leaving the computers on and logged in is safe from lookinpeepers. We live in a log cabin, adjacent to the National Forest, in the north Georgia mountains, at the end of a half-mile long dirt road. Great stuff, huh?
Anyway, regarding the mapped drive, I checked my settings, and while I thought I had selected the drive mapped to this computer, I had actually browsed to the actual drive on the network, so the path is actually a direct path; i.e. \\TOWER-PC\TB-Backup\ATI System Backups\. Under those circumstances, I guess the mapped drive problem doesn't exist after all, but thank you for that information. I'll remember it for the future. However, it occurs to me that since I've accidentally led you down a garden path, I wonder if using the direct path actually is at the root of the problem, although here again, there's no problems with the backup when I execute it manually.
Another thought just occurred to me - at least that way the first one won't die of lonliness - I wondered if the Files backup had attempted to start before the System backup had completed, would they bump heads and one or both of them fail. So just for kicks, I changed the time schedule of the Files backup to start 7 hours after the start time of the System backup. That should be enough since, so far, the System (Full) backups haven't taken more than 5.5 hours.
I didn't understand what those logs were telling me, but in an above post I elaborated on their contents. Maybe you might look at that and see if my suspicion is correct.
Thanks again for your kind indulgence
Voila! My scheduled backup went through without a hitch. Apparently the System and Files backups must have been bumping heads, and now that I adjusted the start time of the Files backup to be 7 hours after the System backup they both worked well. Go figure. I couldn't find any information in ATI to indicate that multiple concurrent ATI backups would be a problem, but indications are that they are.
The only thing that still leaves me a little curious, however, is that another - Windows Backup, not ATI - on another computer, but to the same disk started during the ATI System Backup, and both went through w/o incident.
I am not surprised by the two backups running simultaneously working, I would be if it were not doing that. Thanks for letting us know your solution, something support might wish to look at I would say.