ATI Home 2009 - "create a new full backup after ..." option has disappeared with build 9809

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Hi All

With ATI Home 2009 build 9709 I created (and occasionally edited) a number of backup tasks that used the "create a new full backup after ..." option to create full backups but with automatic consolidation enabled, as per the method suggested on the old forums some time ago.

However, when I updated to build 9809, I found that that option no longer appeared on the "Backup method" screen when creating or editing backup tasks (as the screenshot image that I hope is attached shows).

I then uninstalled ATI Home 2009 altogether using Windows "Add or Remove Programs" before installing build 9709 once more, from scratch.

Unfortunately, the option to "create ..." still no longer appears, so through the update process I have permanently lost some of the key functionality of the product.

Has anyone else had this problem and, more importantly, does anyone know how to fix it?!

Many thanks in advance

wibni
(I am running Windows XP Media Center Edition, Version 2002, Service Pack 3)

Anhang Größe
ATIH2009_Backup_method_screenshot.jpg 346.2 KB
Sa, 01/30/2010 - 20:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello wibni,

Thank you for your post. I will definitely help you with this.

It is possible you experienced a GUI issue. I have a clean build 9809 installed and I believe I have the option that you refer to, enabled. Please check my screenshot below.

As a workaround, please use our clean up utility to get rid of all the software traces and install build 9809 from scratch.

I would really appreciate it if you could let me know if you have additional questions.

Thank you.

Anhang Größe
31925-89500.JPG 47.2 KB
Mo, 05/24/2010 - 10:33
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