ATI11Home: Does not start as „restricted user“ / How to backup restricted user Outlook data?
I translate this from German Windows – I am not sure about the correct technical / Windows terms / wording.
Acronis True Image 11 Home does not start as restricted user, an error message appears such as: “You have not enough user rights (or authorisation?) to use the full functionality of Acronis True Image Home”.
Everything runs fine when I use Administrator authority. But how to backup the Outlook emails and contacts of a restricted user when the program does not start as a restricted user?
My configuration:
Windows XP Home SP3 German version
Acronis True Image Home Version 11.0 (Build 8.105)
MS Outlook 2003 SP3
Files “documents and settings” including “outlook.pst” moved from C: to D:
Dear Pat L,
thank you very much for your kind support.
In the meantime I understand, that it is (obviously?) not possible at all to start ATI11H as a "restricted" user but that you have to start it from an "admin" account. But it should be possible to start a scheduled back up for a "restricted" user.
Due to your question I performed several tests with "scheduled" tasks:
1.) Scheduled Outlook backup of my "admin" account and no other user was logged on --> ok.
2.) Scheduled Outlook backup of my "admin" account with "restricted" user was logged on --> ok.
3.) Scheduled Outlook backup of my "restricted" account and no other user was logged on --> failed.
To test 3.)
In the "task log" window the failure messages are:
Failure: no script "985C1FE5-4AA4-4B75-BCCE-A7BF80A34D97"
Warning: failure during application of script:"985C1FE5-4AA4-4B75-BCCE-A7BF80A34D97"
Failure: operation stopped with mistakes
German messages:
Fehler: Kein Skript "985C1FE5-4AA4-4B75-BCCE-A7BF80A34D97"
Warnung: Fehler bei Ausführung von sript:"985C1FE5-4AA4-4B75-BCCE-A7BF80A34D97"
Fehler: Operation mit Fehlern beendet
In the "scheduled tasks" window the "owner" is always the "admin" user eventhough I chosed the "restricted" user!
Dear Pat L, do you have any further idea on what is the problem that I can not create an outlook backup of a "restricted" user account?
Thank you for your help.
Reiner,
As you run ATI in administrative necessarily, all the tasks will be created with the owner being the admin.
What should work (just to clarify) is:
- log in the restricted user account,
- launch ATI in admin mode, enter admin credentials,
- schedule the backup.
- log out
If this doesn't work, try to have the task run through the windows task scheduler.
See http://www.wilderssecurity.com/archive/index.php/t-152309.html
If this works, that would mean that your task and script are fine, but that the Acronis Scheduler Service is not running with the appropriate privileges.
If this doesn't work, verify that you can see the script under
c:\Documents and Settings\All USers\Application Data\Acronis\TrueImageHome\Scripts
If the script is not there, reset the Scheduler by looking at:
http://kb.acronis.com/content/1859
and try again.
Dear Pat L,
thank you again for your help.
Again you clarified some issue to me which I was not aware of:
Quote: - launch ATI in admin mode, enter admin credentials,
I launched ATI from admin account. Here you say: Launch ATI from restricted account but with admin credentials.
I will try that on my home computer as soon I am back from my business trip.
Dear Pat L,
following your helpful instructions I successfully launched ATI from my restricted account with admin credentials and created an Outlook backup.
But when I checked the backup files their size is smaller than 100KB eventhough my Outlook .pst file is 40MB big. Also I could not find any content in ATI's Outlook backup file exporing that file via ATI's file explorer.
I do have an IMAP mail account. I created the backups with both Outlook running and shut down. I started the backups manually (not as scheduled tasks).
How to verify that my Outlook backup file does have any content or that the backup was succesfull?
Can you try to set up a file backup that backs up that PST file? I am wondering if ATI has the permissions to access this file...
Yes, I was able to backup the .pst file as file backup. The size of the backup file shown in ATI's file browser is 38MB, the size shown in Windows Explorer is 28MB.
I don't know what is causing the problem. I am guessing the fact that you moved your PST around is fooling ATI which expects to find it in the default folder...
Maybe others with more experience of v11 can chime in.
It looks like you have a workaround by combining the file backup (.pst file) and the partial email backup (account settings). This is what I was doing with some other backup software before.
At this time, I am using ATI to image my system disk, and I am using another file backup solution for all my content (that doesn't change much).
@ Pat L
Yes, I also believe that the problem occurs since I moved the .pst-file. Even though I would think that I am not the only one to do such (stupid?) things...
Initially I bought ATI10 and was quite content with it. But then in a German computer magazine ATI11 was promoted for free. So I switched to v11 also because of that new feature to backup the IMAP mails which I thought to be intriguing. Do you know whether I had the same problem with the newest version ATI2011?
Actually it is not a "real" problem for me that I can not use that feature since the .pst file will be included in the standard disc backup. I would rather call it an "annoyance" that a promoted new feature does not work. I thought, I just would do a mistake - and you gave me already some very helpful information on how to use ATI.
I wonder why you use different applications for system and file backup when ATI would do both?
@ all other ATI11 users who (still) happen to follow that thread:
I would appreciate any experiences of other ATI11 users whether the outlook IMAP mail backup for a restricted user works when the .pst-file was moved to d:
If you search the forums, you will see several postings about the missing PST file. I came to the conclusion the common issue is that people (rightfully) chose to locate the pst somewhere else than the standard directory and that cause TI to miss. This (bug) behavior is not unheard of with other backup software.
I use ATI for system disk imaging. It works perfectly for backup and restore, despite some quirks and annoyances in the 2011 version. This has saved me now several times whereas other non-image based disastery recovery software would fail to rebuild the partitions, for example.
I use other software to backup my content, because ot 3 reasons:
1) I prefer backing up my content as "flat files" rather than in a big container like a TIB file. If the big container gets compromised, all the content is lost. When the storage is flat, you can have several default in the backup and still restore everything that is just fine (more granular)
2) I have encrypted confidential files on my disk. Acronis doesn't backup encrypted files in an unencrypted state. There is a feature to do so that doesn't work.
3) Most of my content is already compressed and doesn't change much (lots of videos, pictures, PDF documents). So I don't need to update a large archive or a long list of incrementals. I use some other backup software to do that, withou compression but with encryption.
Finally I believe in backup risk management through diversification of backup technologies and backup location. So I use several backup sofware in parallel.