ATIH 2012 wipes out my hard drive

Similar experience I'm afraid. Tried installing 2012 and got the fatal, fatal error message. Tried everything I know and whilst I'm no expert I do know my way around a pc but nothing worked. Of course I also visited here for help and completed a support request. I discovered on here that 2012 might have issues if 2011 was installed so I downloaded the 2011 uninstall software, ran that and boom on restarting my pc nothing, nada, total drive not accessible anymore. Yup, the mbr was missing and what a job I had getting that back. I received a support contact after 8 days and he hasn't a clue how this is working and states the boffins behind the scenes are aware of the problems and are working on a fix as we speak. He also stated that the Acronis uninstall programme can conflict with the boot sector. (don't I know it) I managed to get my pc back as it was but this took the best part of 4 hours and yes happily I had a recent backup but come on Acronis is selling backup software that creates these problems and provides an old version uninstall solution that wipes mbr's. This by any description is a farce.

I hope Acronis are proud of themselves for this fiasco. I've requested a refund.
If Acronis had a shred of decency they would reach out to people like me, apologise for the problems they caused and offer me free upgrades for the next 5 years to compensate. Think they will?

J Watkin wrote:

offer me free upgrades for the next 5 years to compensate. Think they will?

Nope. Perhaps a refund of your last purchase, even after the 30 days. I'd rather see a suite of intense monthly updates, small or large, that knock out much, if not all of the reported concerns. Sure fire way to secure future product upgrades and new product from clients.

You have to deal with this by yourself, mate, I'm affraid. The only thing you will hear is "thanks for your feedback, our team will contact you in order to resolve this issue". Few weeks late you have the same: bugged software and inexistant tech support. If you ask for refund, no reply.

Just install a free software, like I did with Paragon and hope after posting dozens of messages to get refund.

You cannot trust ATI2012. It is not a product you can trust your data with.