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ATIH2012 Refund request - one week NO RESPONSE

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Hi

The refund request without the answer from a customer service one week. It is normal?

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That's a good question. I requested one two days ago but nothing yet. Since requests for refunds have to go through support AND the Acronis web site says support answers within three days I would say you should pursue them.

Hello Nik and John,

Thank you for your comments.

Our response time for regular support is 3 business days. We are terribly sorry for the delay, I have sent your feedback to our Management team so that we can prevent this in the future.

Nik, we have processed your refund request, please let me know if you have additional questions.

John, we are currently working on your request and if you need assistance please let me know.

Thank you.