Automatic upgrade from ATI 2010 to 2011 generates error message.

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A pop-up window advised that an free upgrade was available for ATI 2010 (Home +Plus Pack). When installed from the dialogue box an error was generated:

Module C:\ProgramFiles\Acronis\TrueImageHome\mapi_proxy_32.dll failed to register. HRESULT - 2147024714 contact your support personnel.

I pressed the "Ignore" button and install went to completion. HELP - ABOUT Acronis True Image Home shows: "Acronis True Image Home 2011 Update 1 (build 6597)" is installed.

On each boot of the program the same dialogue box pops up advising that a free upgrade is available. Is this because there are more updates waiting in a cue, or an error due to the failure mentioned above? ATI seemed to generate a full system backup okay.

System = Custom AMD system, Win XP Service Pack 3.

Do, 12/16/2010 - 17:26
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Dear John!

Welcome to our Forum, we're glad to greet you here! And thank you for finding time to report about the issue. I understand your concern, and will be glad to help you.

I'm sorry for you had to wait for the reply.

We have another thread opened regarding this issue, and we would appreciate if you could kindly follow the instructions specified and specify your concerns to us in this thread.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Di, 01/18/2011 - 16:38
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