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Backup does not work any more

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am very angry, my backup does not work. It works over 2 years normaly and now nothing goes!
No matter what task I start it gets stuck in the middle! I start the task and after 10 hours has really changed nothing. I already have the target disk reformatted, deleted acronis and installs new, but nothing helped!

My Sytem is Windows Vista and acronis true image home 2010 and my Backup drive is a Western Digital 500 GB external drive.

Has anyone similar experience.

Georg

Anhang Größe
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Hello Georg,

Thank you for posting and welcome to the forum. I will certainly take care of this issue for you.

I can understand how frustrating it is for backups to suddenly stop working but I can recommend the following solution.

We have a step-by-step guide in our KB article that deals with these situations, please take a look at it here.

If the article does not help you can always get in touch with our Support team so that we can troubleshoot and resolve this problem.

I apologize for the inconvenience and if you need additional help please let me know.

Thank you.

Georg,
As a workaround, many user prefer to perform their backups when booted from the Rescue CD.

If you need to restore your system, it is best to restore when booted from the Rescue CD.

Hello Anton,

one night later:)

i followed the KB article but it works not much better! But because of the contribution I've then also tested the connections. And i found out that the external drive was not directly connected to the Computer but via a USB Hub. And that was the mistake. After I connected the external disk directly to the computer, the backup worked.
I have an incremental backup! It is not noticed for some time because there were no, or very small, changes to backup.
After my holiday, i've added 2000 photos and then the backup won't run normaly.

Thank you and sorry for my angry entry!

Georg