Backup of Drive C. doesn't run

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Hi together,
I installed True Image Home 2010 with the newest update 6053 and tried to do a backup of my Partition C:. After some minutes and 10% of progress the system is frozen. After 10 hours the progress is always on the same position (10%). What can I do? Why doesen't run backup?
System: MS-Vista. The System is installed in Partition C (two Drive Raid 0)
See attachment (sorry in German)

Pius

Anhang Größe
Problem_AcronisTrueImageHome2010.pdf 108.04 KB
Sa, 01/02/2010 - 11:16
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Hi,
welcome to the club ! I was a fool to install TI 2010 whicih crashes all the time, or runs forever for noothing as in your case. In addition, I cannot revert to TI 2009 which crashes now as does 2010.

Waiting for a solution from Acronis, but with little hope.

Good luck anyway. Claude

Sa, 01/02/2010 - 18:20
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Regular Poster
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I understand your pain and concern but I for one do not suffer these problem so I can't offer a solution. for me at least ti 2010 does work and creates reliable backups .
Are there bugs? sure.
do I have work arounds? -yes.

As for your specific problem if it occured on my pc I would be very inclined to do a full disk check (right click drive, properities, tools, check_now, set both check boxes, start (probable need to reboot and let it run - assume it will need 90 min or so).

this action should resolve the "freeze" issues.
as for the crash, the above scan might help but the crash itself its probably caused by doing an upgrade install versus a complete un-install of one then a fresh install of the next.

good luck.

Sa, 01/02/2010 - 18:33
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Hi,
I understand that's not so easy to create a software that runs for all PC on the world. But why doesn't answer Acronis? And when I read the messages in this Forum there are a lot of problems with True Image 2010?
I installed TrueImage 2010 new. I deleted the old version before.
Anyway, when I starts the backup offline (from bootable recovery CD) the backup runs without problems and it is finish nearly an hour. But that's not the solution. It has to run online. The system hangs always when it will block partition C.

Thanks for an answer, Pius

Mo, 01/04/2010 - 17:10
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Beginner
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Hi,
Now, I think the problem about ATI2010 on my PC is solved. First I installed ATI2010 new and then the SnapAPI, which is mentioned in other messages. After that I started the backup and it runs correct and fast. For my partition C (200GB) it needed a time of 30 minutes.

Thanks for your help, Pius

Di, 01/05/2010 - 05:38
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Hello all,

Thank you for posting, I will be happy to help. Please accept our apologies for the delay with the response.

Pius,

We are really glad to hear that the program runs flawlessly. I would like to tell to other customers that the SnapAPI file mentioned by Pius can be taken from this article. 

Claude,

To find the exact reason of the encountered issue please install the latest build of Acronis True Image Home 2010 #6053 and install the SnapAPI file. If the issue still persists, please obtain the below information and attach to your next post.

1) DrWatson dump files.

2) Sysinfo file.

This information will help me to investigate the issue thoroughly and provide you with a possible solution.

If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Do, 03/04/2010 - 07:55
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