Backup Explorer Makes Program Crash

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I am trying to restore one file -- and am having extreme difficulties accessing the Backup Explorer and making it work correctly.

I have followed all the instructions I've found, and have looked through the forum and have tried suggestions. BUT -- With everything I try, I either get "Not Responding" then the program crashes, or the program just crashes:

1) Just finding the Backup Explorer is ridiculously difficult.

2) A Right Click on the Backup name does not work. I just get my normal default right-click menu that is not program-specific.

3) With a left click on the Backup, sometimes a window opens--but:

  • In that window, the path of the Backup does not show up correctly
  • The only option is "My computer"--whereas, my backup is located in a folder on one of my external drives
  • When I do click My Computer, either the program crashes, or a link to "View Versions" appears, and then when I click that -- the program crashes

OR

  • When I click on the date or time of the Backup at the bottom of the window, either nothing happens, or I get "Not Responding" or the program crashes.

I'm extremely frustrated and am losing confidence in the program. Restoring a file from a Backup should be a simple process; instead, the program makes it hard to find the procedure and then, when found, all sorts of bugs impede.

Do, 06/21/2012 - 23:05
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Hello Aaron,

Thank you for posting. I am very sorry about this issue and we would like to assist you with resolving it.

I will send you a private message with instructions and an upload link so that we can look at the crash dump file.

In case you need immediate assistance please contact our Support team directly.

Let me know if you have additional questions please.

Thank you.

Fr, 06/22/2012 - 16:53
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