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Backup Failed - help understanding report email

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Situation: I am using Acronis v9 to perform a full image backup of my C drive. I've set it up so that it emails me the results. I also run the batch file 'generations' that I found on this forum so that I can keep 5 sets of backups.

Can someone please look at the email Acronis v9 sends me and let me know the following:

Q1: Am I right in thinking that disk 1 is my C drive?
Q2: What does 'failed to read sector' mean?
Q3: Is my C drive on its way out? How do I check?

Cheers,

Tim

1 Information 7/7/2011 7:29:20 AM Operation 1am D Dell Desktop Backup started.
2 Information 7/7/2011 7:29:23 AM Child process has exited with code 0
3 Information 7/7/2011 7:29:23 AM Execution of user command succeeded: D:\Backup\Acronis_PreProcessing_task.bat
4 Information 7/7/2011 7:29:25 AM Analyzing partition 0-0...
5 Information 7/7/2011 7:29:26 AM Analyzing partition C:...
6 Information 7/7/2011 7:29:26 AM Analyzing partition 0-0...
7 Information 7/7/2011 7:29:27 AM Analyzing partition D:...
8 Information 7/7/2011 7:29:37 AM Create Incremental Backup Archive From: Disk 1 To file: "D:\Backup\Dell-Desktop-Images\Generations\set0\Dell-Backup-to-D-.tib" Compression: Normal File Split: 4.340 GB Description: "1am D Dell Desktop Backup"
9 Information 7/7/2011 7:29:37 AM Pending operation 138 started: "Creating partition image"
10 Information 7/7/2011 7:29:37 AM Locking partition C:...
11 Error 7/7/2011 7:30:34 AM Failed to read data from the disk.
Failed to read from the sector 102,327 of the hard disk 1: Retry/Ignore/Ignore All/Cancel
12 Error 7/7/2011 7:30:36 AM Operation with partition "2-0" was terminated.
Details:
Index corrupted (0x70025)
Tag = 0x89D94B01B483E0D0
13 Error 7/7/2011 7:30:36 AM Operation has completed with errors.

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Hello Tim,

Thank you for your post. I will definitely help you with resolving this issue.

The error message Failed to read data from the disk, Details: Index corrupted most likely means that there are errors on your hard disk, it is probably your OS partition but without an Acronis Report it is difficult to say for sure.

Could you get back to me with this report so that I can let you know which partition to check?

Please let me know if you have additional questions.

Thank you.

Here is the report.

Anhang Größe
69737-96310.txt 82.49 KB

Hello Tim,

Thank you very much for the follow-up.

The report shows that your hard drives are in order.

It appears that our software has issues accessing your drive C:.  We have a KB article that deals with this problem.

I would appreciate if you could get back to me with the results.

Thank you.

I can do that.

I did notice this in the report ...
"Disk 2 Partition 1
FS: FAT32
File system warnings: FAT corrupted"

Is that a problem? Chkdsk did report errors previously. I also got a BSOD with 'no boot medium found'. I think my disk is on its way out.

Can't read sectors, File table corruptions errors, chkdsk more or less consistently reporting errors when you run it, then it's very likely that your hdisk is going bad. If it's relatively new, you can get it replaced under warranty -- some seagates have 5 year warranties, most others are 1-3 years. If not new, you can get a new one pretty cheaply -- for just one example, I just bought a 2TB drive for less than $80.

My version of the software isn't listed on that KB you quoted.

http://img121.imageshack.us/img121/3739/acronisw.jpg

Acronis True Image Home 2009 mentioned in KB 1514 is exactly what you have on the screenshot.

My build is 'Acronis True Image Home 2009 Build 9,809'. The builds mentioned in the kb is .Acronis True Image Home 2009 Build 9796'. They aren't the same to me. Are they the same from Acronis' point of view?

That said, I ran a chkdsk last night - got a few errors with sectors and the index (not to mention the horrible sound coming from the drive in the middle of the chkdsk) then successfully ran an image backup after. I am in the market for a new HDD.

Def a problmem with that drive. Harddrives don't self repair; they only get worse, so I'd replace that drive as soon as you can. back up your data files if you make any changes to them in the meantime, just in case. the horrible sound was probably the read/write arm swing wildly back and forth trying to advance to the next sector it was told to read or, worse, actually scraping on one of the platters (but that rarely happens).

Even if chkdsk made corrections when you ran it, new errors are likely to pop up if hte drive is failing.

New HDD purchased, delivered and installed. I now fire up Acronis (on a thumb drive) to restore a recent image and this happens ...

1) browse for backup ... select image to restore
2) select image, click on restore
3) follow the bouncing ball for where to restore, options etc
4) click proceed

'Cannot open file' - possible reasons are bad medium

I've tried with multiple images on 3 external drives, multiple USB ports ... Acronis finds medium fine but when it comes to process the restore, it refuses to use the external drives. After I click cancel, it cannot find the external drives and I need to reboot it to get them back.

I am now running a validation on an image - acronis seems quite happy to process the validation.

Suggestions?

All fixed. PC back up and running with new HDD.

I installed my new HDD (1T), partitioned it into 2 sections and installed Windows XP on one of them. I then restarted windows, formatted the other section and copied a Acronis backup from USB external drive(s) to the recently formatted section of my new hard drive. I also took an image of my brand new Win XP install, just in case :).

I then rebooted to an Acronis thumbdrive and validated the copied backups - I had to go back 2 months to get a backup that passed the validation. Once I found one, I restored that backup ... it took ages in one of the steps (partition information) but it did eventually restore my old setup to my new hard drive - booted off it this morning and all is good. I'm going to check out individual files from a more recent (and probably corrupt) backup to see how much data I can recover from the missing 2 month period.