Direkt zum Inhalt

Backup freezes wireless mouse

Thread needs solution

Using latest version of Acronis True Image Home with Windows 7 X64. When doing a backup my wireless mouse freezes and the only way to get system back is with a restart under Task Manager. Why does this happen and how do I stop it Should not have to reboot every time I do a backup.

0 Users found this helpful

This is starting a backup form within windows or from the boot CD? If form the boot CD, when the program screen pops up, press F11, then tab to the command line, right arrow over to the end ("Quiet" will already be there) and type in "usbmouse=off" but without the quote marks. Then tab to the OK/Enter line and press enter. That should allow your wireless mouse to work with the boot CD.

If the problem occurs within windows, you probably have a driver conflict, which might require help from tech but something to try is to uninstall your mouse driver/software and aTI, then reinstall ATI then the mouse. This shouldn't take very long and sometimes the install order can make a diff.

I also have a problem with my wireless mouse on Windows 7  x64 and windows 8.1 x64 Using Acronis TrueImage 2016. When the backup starts, the mouse become partly unresponsive. Not completly but enough to take at  least 20 more times to do anything you normally do fast.

I tried to plug a wired mouse and that one works flawlessly during backup. I tried to uninstall and reinstall the drivers but it still doesn't work.

The backup performance priority is set to low and I have 16Go memory. That should work well.

Any fix coming for this?

 

 

Do you have something plugged into a USB3 port and using a logitech mouse? They use the same frequency and you'll get interference that makes the mouse eratic.

Yes I have a logitech Mouse and yes it was in the USB 3.0 port.

I changed it to the USB 2.0 port and will see if it works.

Starting a backup... now!

If something is using the usb 3 portn then  that is what will  bug the logi mouse even if the logi dongle is in a usb2 prot. the mouse communicates with the dongle at the same freq USB3 uses and the scatter radiation for USB3, when it is in use, confuses the the logitch dongle. IF you can move the usb3 device to a diff side of hte pc or otherwise shelter it, things might improve-- or jsut use a wired mouse during backups.  good luck.