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Backup to FTP goes to 100% and then just sits

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I have tasks defined that backup to an ftp location. The backup will run to 100% and then just sit there indicating that the task is 100% complete but never actually done. When I try to cancel the task it tells me the task is cancelled but it still is present as a running task. I have to reboot the machine to get it to go away completely. The interesting thing though is that the backup is actually complete and whole. It seems as though the ftp just can't give some sort of final handshake to indicate the task is complete.

This does not happen all the time and it happens on different machines as well. I am using version 11 build 8,101.

Any suggestions are appreciated.

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Hello Richard,

Thank you for using Acronis Products

If you have create Backup Location on ftp this can be the source of the issue. Backup to ftp directly and see if the issue persists.

If the issue persists do the following to solve it:

  • Increase timeout for idle control connection in the settings of FTP server;
  • Set the size value in Archive splitting settings to 200 MB (Tools -> Options -> Default backup options).