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Backup stuck on Calculating Space and never goes further

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I have installed Acronis True Image Home 2012 and trying to backup a XP system. I tried to do a single backup or a differntal backup and it gets stuck on the Calculating screen. I have tried reinstalling it and backing up to a different location. I have a USb external hard drive. I bought a 3 license pack and it worked fine on the other two computers. Does anyone have a suggestion.

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Are there any differences both in hardware and software between the PC's that work and the one that doesn't?

Found this when trying to debug the same issue.

I see the same thing on a PC that previously allowed Acronis to work just fine.

So, no difference between PCs. (Note PCs, not PC's, which is grammatically erroneous, as in wrong.)

One of several defects I detect in this software. (This one also prevents Windows from closing gracefully.) After a few years as a regular customer, the time has come to look elsewhere.