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Backup won't start

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Hi
I have just upgraded to ATI 2015 and things have gone from bad to worse. I was having problems with 2013 and thought by upgrading things would improve.
When I add a new backup and configure an incremental, choose my folder, then choose the destination etc, once everything is set the backup doesn't run 9 times out of ten. If it does run, sometimes a very small file just sits there saying "backing up" but no progress

On the display, between the source and destination I get an "I" and when I click on this it says backup postponed, click on backup now. If I click on backup mow nothing happens.

This program seems a disaster?

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I have the same issue with the so-called postponed backup. I have 2 backup drives, each 1T, and Acronis fills them up and never deletes earlier backup chains (differential method). Finally, I changed my setting from 6 to 4 in the clean-up section where it says "Keep no more than X chains." I did this in case the disk fills up before a sixth chain can be created (even though the statement is "Keep NO MORE than X chains."

With Version 12, I successfully quit using one drive in favor of the second (when it was new and empty), but now Version 15 won't do this properly. I told the first drive's scheme not to schedule, then deleted the scheme (while saving the files it created), and it disappeared but popped back up when I tried to start the other scheme on the 2nd drive. The first scheme still tried to run and the second scheme was "Queued" but never ran because the first drive was full. Aaaargh!

Then, I finally got the 2nd drive scheme to run, but it still says, after 12+ hours, that it is at 0% but running. There is a .tib file now, but I have no idea if it is complete or still being processed.

I am on the verge of abandoning Acronis, but the person I got it from claims it is the very best out there. That is scary.

I have this issue too.  I set up my son's HP computer with dual boot Windows and Linux, installed Acronis on Windows, and backed up the system to his portable hard drive.  No problem until his media files were moved to the system's data drive, and the backup ran out of disk. He bought an outboard 4TB drive.  I plugged it in, defined a new backup scheme, clicked "Backup Now" and got the "i" symbol, telling me that the backup is postponed. It doesn't matter what I try, I get the same result.  If this had happened in the first three months of the licence, I could have accessed support.  Now, Acronis wants to charge for it...The help documentation is practically useless. There is no diagnostic information, so you can't work out what the product is trying to do, or why it has decided to "postpone" the backup.

Has anyone actually resolved this?

Make sure the Scheduler/advanced settings does NOT have "run only when idle" checked.  It should be unchecked.
How is the 4TB  configured/partititoned.  As a normal GPT data disk?

Usually, when a delay like this occurs, there is a problem with the target path , etc  Is this connected as a normal usb disk?

Thanks for your reply GH-Storage.  Didn't have "run only when idle" checked.  No partitioning on the BUP drive. Standard WD USB3 ext dve.

I've done some more testing. It works when I don't use encryption. It has a problem with my encryption key, yet it accepted it... it's a software bug, without a doubt.  Actually, it might be more than one bug - I haven't seen the specs. I use a long string encryption key. It has 33 characters - I wanted at least 256 bits. I'll next try dropping a character, and see if the problem persists.

I have this and other problems-

I have upgraded from 2015 to 2016 and I setup the increamental backup but it only backed up once when I clicked backup now.  I have deleted the jobs and resetup from scratch the daily backup now it says "queued" even though I clicked Backup NOW.  This software is worse than the last version which did the same thing.

 

Billibong,

Upgrades don't always go according to plan.  If the issue existed in 2015 and you upgraded to 2016 - chances are that any existing issues were just carried over.  Have you tried running the clean tool and installing fresh?  If not, please check out this post and run the cleanup tool and check for "leftovers" before rebooting and then making sure to install using the "run as administrator" elevated access (even if already logged in as admin).  If the issues are not systemic of another issue on the system (VSS corruption or other issues in Windows - if you want to post your Windows System and applications logs, I'd be happy to look through them), a fresh install after running the clean tool should get you back on track.

https://forum.acronis.com/forum/113656#comment-334624