Black screen when booting True Image Home 2011 from CD

Hello Mike,

Welcome to the forum and thank you for posting. I will do my best to assist you with this issue.

At the moment it is not clear why it occurs. The fastest way to resolve it would be to contact our Support team with this report:

1. Acronis System Report from Acronis Bootable Media without Booting into GUI.

2. If step #1 fails to produce anything, please try the following workaround:

 - in the bootable CD menu which has Acronis True Image 2011 Home and Windows, press the F11 key and in the prompt that appears remove the word quiet. Start ATIH 2011 and you will get some text. If possible, take pictures of that text so that our engineers can see at which step of the booting process the issue occurs.

As a workaround, please try using the Safe version which can be downloaded from your Acronis web-account. Please check page 15 from our user guide for additional information.

Please let me know if you have additional questions.

Thank you.

Same problem here... only a little worse. Where you get the blank/black screen, I do too... except after about 5-10 seconds, my computer simply reboots (as if I had pressed the reset button). The issue is probably related to some incompatibility between the Linux Kernel that boots and runs the ATIH program from the boot CD menu.

So far the only workaround I've been successful with is building my own WinPE based Boot CD.

The Safe Mode boot CD does boot successfully on my hardware, but it doesn't have network support - so I can't access my NAS server where all my backup .tib files are located. So safe mode is a non-starter for me

Acronis has not supplied a boot iso for Full Feature ATIH 2011 that I can successfully load. I did not have this issue with any past ATIH release with the same PC (Which I've been using unaltered for at least 2 years).

Hi Anton,
Thanks for your help, ok, I've tried to boot to ATIH 2011 from the CD after removing 'quiet' from the command line options and get the same as before, a blank screen after the ATIH 2011 splash screen; no messages are displayed. I tried to run the System Report also from the CD and that does exactly the same. Some good news is that the safe version of ATIH 2011 all runs up fine but cannot get to my USB drive but nothing suprising there as the USB drivers aren't loaded - is there a version with USB drivers?

let me know where to proceed next.
Thanks.
Mike.

Hello James and Mike,

Thank you for the follow-ups!

Just in case, can you let our community know which hardware you are using, maybe there are some similarities.

Mike, unfortunately that's the limitation of the SAFE version, we don't have anything else at the moment.

However, have you tried collecting the Acronis System Report from Acronis Bootable Media without Booting into GUI?

Let me know if you have additional questions please.

Thank you.

Anton,

As mentioned in my previous post, I've tried to create a Acronis System Report from Acronis Bootable Media CD but that does the same as trying to start ATIH 2011, a blank screen. I have emailed Technical Support with this issue along with the ASR generated in Windows from the ATIH 2011 application. I will wait to see wheen they will reply. I the meantime, I've gone back to using Ghost 2003 since I cannot back up any of my drives with ATIH.
Regards,
Mike.

My PC is a home built system with the following characteristics/components. Installed OS is Windows 7 Pro / 64bit

Motherboard: Gigabyte 965P-DQ6
CPU: Intel Core 2 Duo E6600
Ram: 8 GB DDR2
Video: Nvidia GeForce 8800 GTS
Sound Card: Creative Audigy Xfi
Keyboard: Microsoft Natural Pro
Mouse: Logitech Mx Laser (Wireless USB)
CD/DVDRW: TSSTcorp SH-S202N (ATA)
Internal Disks:
-- Boot disk=Seagate ST3320620AS (On motherboard SATA controller)
-- Raid=2 x Seagate ST380023AS (80 gig SATA disks) configured Raid-0 on motherboard ICH8R SATA RAID controller
Other Devices:
-- Canon LIDE 600F Scanner (USB)
-- Kingston Flash Media adapter (USB) - FCR-HS219/1
-- Logitech Webcam Pro 9000 (USB)

My PC is completely different,

Motherboard: ASUSTek P4C800
CPU: Intel P4 (Prescott) 3.2GHz (Dual Core)
RAM: 4.0GB Dual-Channel DDR
Graphics: ATI Radeon 4650 HD Dual
OS: Windows XP Pro (32-bit) SP3
HDDs:
80GB Seagate ST380021A (Boot Drive & Windows 98 Partition)
250GB Hitachi HDT725025VLAT80 (Win 2000 & XP)
320GB Western Digital WDC WD3200AAJB-56R1A0
Optical:
YAMAHA CRW2100S SCSI CdRom Device
PIONEER DVD-ROM DVD-106 IDE CdRom Device
HL-DT-ST DVD-RAM GH22NP20 IDE CdRom Device
Sound: SoundMAX Integrated Digital Audio (On Motherboard)

Others:
Network: 3Com Gigabit LOM (3C940)
SCSI: Adaptec AHA-2940UW PCI Controller
IDE: Silicon Image SIL0680 ATA/133 Controller

I use Acronis Boot manager to select boot options.

As I posted in another thread, I have a similar problem. In my case, I get to the menu screen, then my system freezes with the Acronis splash screen displayed when I select full Acronis.

The "fix" is removing my wireless keyboard and mouse and using wired USB kbd and mouse for input while booting. Once Acronis is running, I can plug the wireless devices back in and use them.

That last isn't very useful, but interesting. It implies that the drivers are there, but some related bug is crashing the kernel.

Disabling "quiet" mode doesn't produce any messages. It still just hangs with the Acronis splash displayed.

Bill.