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booting via the boot stick - during image creation (~50%) PC crash

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Hello!

Our problem with acronis is that we are not able to create an HD-image.
We made an external boot disc, with possibility to boot from this disc.
After booting we started to make an image of this computer and after ~50% the computer crash.

What is wrong? Or how we can prepare it?

We tried it on an other computer and this was working.

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I have never seen that occur.

Have you tried again? Does this happen every time?

Is it a laptop that was running on battery power?

Hello!

It is an desctop station, without any batterie. We tried it about 3 times. After 50% station is crashing.

Hello!

Please can you help me!

Can it be that the boot disc was created from an laptop? And I used it on an desctop?

BR
Robert

No, that would not make a difference.

Create a new Rescue Disk to a different USB flash drive, and try that.

Hello Tuttle!

Thanks for your help.

We tried it already, but still the same fault.

Could be the reason because of an raid system?

Or how we can get it running?

BR
Robert

Hello Tuttle!

Thanks for your help.

We tried it already, but still the same fault.

Could be the reason because of an raid system?

Or how we can get it running?

BR
Robert