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burning rescue media

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Made my bootable disc but it does not recognize my wireless keyboard or mouse.

Tried to make BartPE to solve proble but Bart says it can not find i386/ntdll.dl and won't let me proceed. Not strange as it does not exist on my drive or installation disc.

Do not know how to proceed Annoying as KB says wireless problems solved.

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Hello Gary,

Thank you for using Acronis Software.

For your question I found this article in our Knowledge Base.

Please download the latest build of your Acronis Product and recreate your Acronis Bootable Media to solve the issue.

If there is anything else, we can do for you, please let me know.

Thank you.

I read that article and downloaded the newest version BEFORE I posted my note. As I said, recovery media does not recognize my keyboard and mouse.

Hello Gary,

Thank you for your post.

In this case I suggest to collect some information. The collected information helps our Support Professionals to reduce time in analyzing the data and issue. It speeds up the resolution process because we will have the chance to analyze all the available information.

  • Please collect System Report or Acronis Info from your system, that you want to recover.
  • The Vendor and exact Model Version of your used keyboard and mouse.
  • Does it work, if you use cable version of keyboard and mous (if available).
  • Version from which the Acronis Bootable Media was created.

Once you have collected all information, please contact Acronis Support. More Information, you will find in our Customer Handbook.

If there is anything else, we can do for you, please let me know.

Thank you.