Direkt zum Inhalt

Can not install Acronis for my new PC

Thread needs solution

Hello!

I just bought a new Sony Vaio PC with Windows 7 64 bit .
And I also buy Acronis True Image 2010 Netbook Edition.
But I can not install the logician for my PC.
I take a photo of my screen when I installe Acronis.
Could you help me, please!

Anhang Größe
Untitled.jpg 71.9 KB
0 Users found this helpful

Can you use msconfig to make sure you don't have any conflicts installing any of the drivers? sometimes jsut using msconfig so you due your install on an a relatively unencumbered system is all that's needed.

How to use msconfig can be found here:

http://netsquirrel.com/msconfig/msconfig_win7.html

Hello,

Scott, thank you for your help, but I think that you're wrong in this particular case.

Cong Tu Nguyen, the thing is that Acronis True Image Home 2010 Netbook Edition will work only on some certain hardware, i.e. some certain models of netbooks. I may recommend you to have a look at Acronis True Image Home 2010 Netbook Edition Hardware compatibility list. Note that only Sony VAIO P Series are supported.

If you can't find your netbook in the list, please reply to this thread and let me know if you want to request a refund.

I am looking forward to hearing back from you at your earliest convenience.

Thank you.

That's the prob with computer notworks, if it ain't one darn thing, it's another. ;)

Hello Ilya!

I think it's a problem with my Sony Vaio because it's a Sony Vaio serie E.
In the futur, I don't know if there is a new version support for all Sony Vaio :)
So I think that I have to wait a new version.

Hello Cong Tu Nguyen,

I've forwarded your request for your netbook support to the responsible department, so probably it will be implemented in future versions of the software?

Would you like to get a refund (money back) for the current version of Acronis True Image 2010 Netbook?

Thank you.

Thank you very much for your reponse! It is very quick.
I don't know if i can have a refund? Is it possible?
What I have to do?
When there is a new version support for my Sony, I will take it.

Hello Cong Tu Nguyen,

1. Yes, it is possible to receive a refund and I've already contacted our online store, so you'll get your money back shortly.

2. Unfortunately, I can't tell you the time frame when the new version of Acronis True Image Home 2010 Netbook Edition will be released. 

Please let me know if you have any additional questions.

Thank you.

Thanks a lot for your reponse.
You are a excellent Moderator.
I will come back with Acronis when it is available.

Hello,

Thank you very much for your expressing appreciation. I'm really glad that I was able to help you.

Please let me know if you need any further assistance.

Thank you.

You should state up front that you have limited support for Netbooks. I bought the netbook version only to have it refuse to install to my ASUS 1000HD. I want a refund.
John Weir

Under system requirements on the Acronis websites it states:

Processors
* Intel Atom 230, 330, N270, N280, Z500, Z510, Z520, Z530, Z540
* VIA C7-M Mobile

Your 1000HD uses an Intel Celeron M 353 as far as I can tell. Therefore you actually require the standard version of True Image.

I'm sure that you would like a refund, though I suppose you could always ask Acronis if they could arrange for you to have the standard version instead.