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Cannot backup hard drive with bad sectors

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I have ATI 2010 installed. I am trying to back up a hard drive that I know has bad sectors so that I can then restore the files to a new hard drive. However, ATI shows a little dialog box in the system tray saying that if I don't choose an option within 10 minutes, that the operation will be cancelled. However, I don't see any options to choose! If I right click on the system tray icon nothing happens...

How can I get this to backup without cancellnig?

Thanks

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Hello Chris,

Thank you for posting. I will definitely help you with this.

We can try changing some settings to make the backup run without any error notifications. When scheduling your backup, in the backup option please check to ignore bad sectors and not to show messages (silent mode). You can read more about this in our UG on page 80.

Would you mind letting me know the program build and where you are saving the backups?

I can also recommend to use the bootable media as a workaround to create your backup "offline".

Please let me know if you have additional questions.

Thank you.

I'd recommend running chkdsk first as any unreadable sectors are not going to provided you anything useful anyway. This will try to move any stuff in bad sectors to good sectors. If the disk isn't too unreadable, this can save some files sometimes. Then, using the BootCD, make a full backup of the entire disk, running in the "silent mode" as Anton suggests. Note that if any of the bad sectors are in the system or program files, then the system of the affected programs might not operate correctly when you restore them to a new drove. This is the reason to have a history of backups on hand, so yo can reach back to a time before you harddisk started to go wonky. But if you don't have them, then you save what you can. But note that you might need to uninstall/reinstall some progrs or due repairs or repair the OS before things work correctly. This won't be a fualt of ATI, jsut the tragedy of a hdisk gone bad before you made backups.

good luck