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cannot download product

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ive just upgraded from 2012 to 2013 and i cannot download product ive tried the email link and logging into my account

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Try this and see if it helps. The 2013 download file will not be available from your personal account until you have first registered the 2013 purchased serial number. Copy the serial from the email and paste the serial number into the Acronis registrtation page. Also when installing, paste the number into the Window, do not try to write the 64 characters. If you have plus pack installed, uninstall it before installing 2013.

http://forum.acronis.com/forum/39528

What do you mean by "nothing"?
Is the download not listed in your account?
  If no, did you explicitly register the new 2013 serial (64 characters) into your account and was the serial accepted and acknowleded?

If you continue to have trouble, contact Anton, the Acroin forum administrator via a Private message. Link to Anton below.

http://forum.acronis.com/messages/new/71