Direkt zum Inhalt

Cannot get recovery to boot. Optiplex 790 Windows 7

Thread needs solution

I am using acronis home 2012 and have tried server 11 and even bought Acronis 2013. Anyway, I am able to load the recovery for my image and it seems fine until I go to boot. After booting, it won't go past the windows icon boot screen and then reboots and goes into recovery mode. In recovery mode, it will tell me that there has been an error and wants me to send a report to microsoft.

Has anyone seen this issue or know of where to go to try and solve this problem?

0 Users found this helpful

What are you attempting to do? Are you testing the ablility to restore a backup of a system made using the Acronis software to the same hard drive or to another new drive.? How did you create the backup? Are you using the Rescue Disk or are you doing the restore while booted into Windows. What operating system are you working with? If you could provide some details as to what you are trying to accomplish, there are serval folks here who can provide some guidance.

Let me try and explain better.

I have an HP Windows 7 image that I am trying to put onto a dell optiplex 790 (brand new hard drive). I used Acronis home 2012 to pull the image. I actually pulled the image twice with 2 different copies of home and 2 different external hdds. I have restored it with home and server backup and restore 11. (Also, home 2013) When I am recovering, it errors out and will not boot. It tries to go into system restore, but that, obviously, won't fix the driver issue. Here is the error I get. http://i.imgur.com/H19nf.jpg. I have used an external hdd to run both the intel chipset that directs me to (from hp) and the computers intel chipset that I found on dell's website. I contacted Acronis and was put through to someone that helped me narrow down the issue to the driver, they did an excellent job on this even though I was sure that was the issue to begin with. I called Dell and was told a warranty would solve the issue. It is unbelievable that I would need to pay that much to find out the location of a driver, but I digress. Any help would be appreciated.

Westwind,

If you restore the image of computer A on computer B, you are in a dissimilar hardware situation. YOu need to use the Plus Pack to create a recovery disk that features Universal Restore and use this feature to insert the drivers of the chipset/disk controller of computer B into the restore process.

I am trying to use a multitude of different acronis packages. The 2013 has plus pack and still errors out. I am thinking it is the driver that is causing the problem. However, trying to get assistance on finding that package is difficult. I have found that it leads to an HP Intel 6 Series chipset driver.