Cannot install True Image 2010

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Hi,
I have just paid for an upgrade from the last version of True Image Home 2009 to the new 2010. But when I want to install, the Installschield starts but to no avail. A white square window opens and installer hangs in there. But after a few minutes it releases itself and TI 2010 file is back to square one without being installed.

My operating system is 32 bits Windows XP professional. I appreciate your help to resolve this problem.

So, 11/29/2009 - 18:08
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Uninstall 2009 first, but have your license number for it available, then install 2010.

So, 11/29/2009 - 22:31
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Hi,

-OK, I will do it. But what will happen to my Arconis zone backup?
-Is actually Arconi 2010 compatible with 32 bit Windows XP Professional? In Arconis's site , they talk about Winidows XP 64 bit compatibility.

I appreciate your response.

Mo, 11/30/2009 - 13:04
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Kindly read: ...they talk about 64 bit Windows XP professional compatibility.

Mo, 11/30/2009 - 13:06
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I don't have an answer for you regarding the Backups in the Secure Zone. I have never used the SZ and never will - no need to do so nowadays.

Di, 12/01/2009 - 02:24
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Hello all,

Shamseddin, even if you will uninstall your current version of Acronis True Image Home the backup archives you have already created will stay intact and you will be able to restore them.

Acronis True Image 2010 Home is fully compatible with Microsoft Windows XP Professional Service Pack 3.

If the issue with the installation still persists, please gather the following information and attach it to your reply:

  1. Please collect AcronisInfo as described at this KB article;
  2. Please pick up Acronis installation logs using the guide from this KB article.

I am looking forward to hearing back from you at your earliest convenience.

Thank you.

Di, 12/29/2009 - 14:26
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