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Cannot login to move my 2019 true image to new computer

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I'm trying to move 2019 true image to a new computer. When I try to "log in" it gives me the error in the attached image

 

What can I do?

Anhang Größe
acronis error edited _1.png 74.79 KB
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William, welcome to these public User Forums.

Please ensure that you are using the final build version #18100 for ATI 2019 as Acronis made some security changes to their online servers that will prevent older versions from logging in.

You can download the final version from your Acronis Account pages or get it from the Acronis Product Updates page (click on 'Show more' to see older versions).

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Hello,

Welcome to the forum!

Please follow the solutions provided in these KB articles:

Alternatively, you can download an older build of the agent and retry the process of moving again.

Thanks in advance!