Cannot Mount Image in ATI Home 2011
I cannot mount images made on an external drive.
I get the message 'Cannot allocate drive letter' (or something similar).
I have never had this problem with older versions of the software. Having read through this forum I am beginning to loose the confidence in this version of the software that I have had with older versions, although I have never needed to recover an entire system.....yet!
Has anyone else had this problem &, if so, have you managed to solve it? My system is running Win 7, 64bit.
Hoping someone can shed some light on this.
Thanks in advance.
Hi Anton,
Here is the report you require.
I look forward to hearing further from you on this.
Changing the subject, quite unbelievably, the day after boasting above that I had never needed the recovery image my 1 month old hard drive failed! It just ceased up with no warning what so ever.
I purchased a new drive & followed the restore instructions from the manual to put my single partition C drive image on the new hard drive. All went well & the 25 gigs of programs/data was copied to the new disk in 7 minutes. However the new disk would not boot & the message 'missing MBR' was appearing despite ticking the MBR option in Acronis.
I finally solved the problem by running the Win 7 disk & using the repair option. All is now well but surely Acronis should have copied the MBR? Also the previously unnamed & invisible 'system reserve' partition is now showing as 'I' in 'my computer' (I have 4 disk drives & 2 DVD's in my system). This does not seem to be affecting anything but it should be hidden & unnamed. Is there anyway of removing the name & hiding it & why has it appeared anyway?
Again, look forward to hearing from you.
Lee,
When trying to mount a backup, only assign letters to the specific partitions you want to use--such as C. De-select other partitions so they will not attempt to assign letters. Also, mount in read mode--not read/write mode.
----------------------------------------------
To remove the drive letter, open Windows Disk Management
Right click on the My computer icon or shortcut and choose Manage. Click on the Disk management option. Right click on the partition "I" and click on the change letter icon and use the "remove" the drive letter.
Also while you are on this screen, take some notes about the names of the partitions on your system disk and takes notes about which partition is marked as active. In fact, I suggest that you use your Windows Snipping tool and take a picture of this screen and save that picture for possible future need and know where you saved it and under what name. Before you take your screen capture, position your mouse pointer on the solid black horizontal line above disk 0 and move that horizontal line upwards to the partition boxes are moved upward to reduce the space making the snipping easier to catch everything.
-------------------------------------
If you have card readers installed inside your desktop and if these card readers are not used, you can also disable from inside the Device Manager which will remove these drive letters from being assigned and never used.
-------------------------------------------------------
The type of backup that you need is one that includes all your partitions on your system disk. This is commonly referred to as a "disk" option backup. Create a 2011 backup task. On the first screen,
click the Disk and partition backup
Click the "switch to disk mode" in upper right corner
Checkmark the system disk (it may be checked already)
Perform your remaining backup options, etc and save the task.
Checkmarking the "system" disk will cause all partitions to be included in your backup. This disk type backup is the preferred backup when wanting to restore to a new disk because it includes your Disk Signature; also includes MBR/Track0; and also includes any hidden or diagnostic partitions. Having a backup of this type enables you to choose to restore based on the situation. You can restore the single system partition overtop your existing partition; or, you can checkmark the disk as to what is to be restored and it makes for a much easier restore. Anytime you are creating a new disk, also choose the "Recover disk signature" option which is located on the same screen where the target disk is chosen.
There are other methods of backing up and restoring but having a disk option backup offers the most choices and the best possibility for an easy recovery. In a Windows 7 system, having a backup of only your C partition does NOT provide all you need when needing to create a new disk. Save yourself some grief and include all your partitions when backing up your system disk.
Thanks for the reply.
I deleted the drive letter as suggested & my system disks now appear exactly the way they were before the hard drive failure so all is well & Acronis certainly saved hours of frustrating work reinstalling everything I had installed only 1 month previously & avoided loosing the few files/documents that I had created in that month.
I will treat this as a lucky escape & look at my back up procedure in more detail. A full backup every 6 months or so is obviously not really adequate.
The only mistake I made with my full backup was to think that the 'System Reserved' partition was part of the 'c'drive partition as it did not have it's own drive letter. I am now using the 'switch to disk mode' option which I had not even realised existed until you pointed this out. If I am unlucky enough to have an hard drive completely fail this should now get me up & running easily, quickly & reliably.
The disk image will still not mount in read only or read/write mode. Most times I get the 'can't allocate drive letter' message but sometimes it locks the machine completely & I have to force a manual reboot to close ATI down.
I have no real need to mount the disk within my current work flow & I can copy & paste files from the image as the need arises. However, as this feature worked for me on every other version of ATI that I have used it is slightly worrying that it does not work on the latest one & does cause some concerns on how reliable the software will be when you really need it.
I see from this forum that many people are reporting the same problem but there seem to be no solutions that work for most of us & I can't find much useful comment from Acronis. My ATI 2011 installation was a new install & not an 'over the top' one on an old version of the program.
It you be a great confidence booster for me if this issue could be sorted.
Thanks for your help so far.
Add me to the list of people reporting that they were unable to mount disk partition images.
Acronis True Image Home 2012
Windows 7 64-bit
Disks and partitions healthy. Does not matter what drive letter is used. Size of image archive does not matter. Read-only. Always get error message:
"Cannot assign drive letter to a partition from the backup archive."
Archives (.tib disk images) may be explored okay, but not mounted.
If I have an opportunity to test mounting an image on a Windows 7 32-bit machine, I'll note the results.