CANNOT RESTORE TO OCZ-VERTEX SSD WITH BOOT CD WHILE FILE RESTORE WORKS UNDER W7
First of all, does anyone from Acronis look at this? They are horrible with support. Anyway i have used 2009,201 and 2012 versions. long story short, i lost my C drive. I backup all the time. I could not restore it. i used to have it on an older sata2 ssd. i bought a new sata3 ssd. got write errors when i tried to restore to it. dont ask, i lost my original C (i do know what i am doing, just an idiot in this case). tried to restore to my original C and it too had write errors. now i was really pissed. I have restored to regular sata2 drives before and it has worked fine with both 2010 and 2012. so now i had to reinstall W7 from fresh. since i have a w7 upgrade, i had to restore my XP install first. now the 2010 version was able to restore to my sata2 ssd. it could not see the sata3 drives at all. I was reading a post about certain raids not working and it was said that the boot cd is linux (which i figured) and the drivers were not there (which i also figured). I CANT GET ANYONE FROM ACRONIS TO GET BACK TO ME. i see i am not the only one. i like the 2012 interface, but it aint worth a damn if i cant restore my system NOT UNDER WINDOWS! I suppose i can use the 2010 version again, but what good is that if i want to use my new sata3 ssd if it is not even recognized under the boot version. WHAT KIND OF COMPANY IS THIS? ARE YOU LOOKING AT THESE FORUMS? you responded to a feedback email i sent. then i replyed and u have not answered. i sent more feedback emails since there is no other way to contact you (no i am not going to spend $99 for an incident when the software does not work right). i want a refund. anyone else want one....LOL i see so many posts for that here. this forum reminds me of the craigslist forum where everyone vents and no one listens. ok, anybody else have this particular problem?
Hello Sam and Pat,
Thank you for your posts and thank you very much for your help Pat.
Sam, Pat is absolutely right, we do not charge for support for recovery issues. Just in case, please check the following guide for contacting our Support team.
Please let me know if there is anything else I can do for you.
Thank you.
who are you kidding? there is NO way to contact support other than to pay. and when we need support, ITS TOO DAMN LATE. none of this bs where we have to buy a plus pack or whatever and need to know about WINPE or how a partiton or hard drive is exactly layed out. i dont know what Pat was talking about with all that stuff. the the damn product is a backup and recovery tool. IT DONT DO A SYSTEM RESTORE RIGHT. i have used this to restore my laptop which i suppose has an ide controller and it worked fine. i have used it to restore a regular sata drive and it worked fine. it did not work fine WHEN I NEEDED IT. how do i request a refund or have all the necessary drivers load in the boot version? the product does not work right on a common install of these days. i had a response to a feedback email i had to send. i got that response on 12/09. i dont remember when i sent the original request or how. i have since been trying to get back to this person who responded to me (not with the right answer or understanding of the problem) and i have tried twice, once via a direct email to his and twice using the feedback system of the acronis site. pitiful since there is no way to contact support by email, it is a greyed out option. so you tell me who's kidding who.
PAT, thanks for the reply. although i dont understand alot of that. i am more of an old mainframe and software person. i do know a bit about hardware, but not all the secrets of hard drives. as i replied to mr. acronis, a backup and recovery tool should work. period. thats what you pay for. i am curious, you can restore to a sata2 or 3 ssd using acronis 2012 boot? 2012 does read/write to them fine under windows. anyway i do have another question unrelated, but u seem to know more than a bit. when i ended this fiasco project (i still dont have my new vertex3 sata3 ssd as C, even after all this disaster), i have a w7 install that needs to have the install dvd in in order to boot. if there is no cd in at boot, i get msg "PCI PARITY ERROR, F1 TO RETRY, F2 TO REBOOT". it took me a while to figure out it would boot with the w7 dvd. quite by accident. i will tell you how this happened. because I COULD NOT RECOVER MY ACRONIS BACKUP, i then used a partitioning program (Partition Wizard) to copy my old ssd to the new ssd, then delete and format the old ssd, giving me C on my sata3 ssd. WELL, it copied the hd's, then was doing its number on the old ssd. it got stuck. i had to abort it. but all it was supposed to do was delete the partitions and format. anyway when i went to boot, i got the pci parity error. i thought it was all screwed up. thats when i reinstalled w7 (back on the original ssd because i could not get the xp install back on the new ssd...oh screw it) and when it was done, it still did the pci parity error and that is when i accidentally found out all it needed was the w7 dvd. when it tries to boot from the dvd, i dont hit a key and i guess it just reads something from the dvd and then just goes right on its merry way finding the installation on C and booting fine. so do u have any ideas? i have tried to rebuild the bcd and mbr, no dice. let me know if u can. i want to try this again using this gnome partition utility i found. i think linux programs are neat. but i need to know that TIH 2012 will work if i put the system on the new ssd. ok, hope to hear back. thanks.