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Can't create the backup to DVD drive

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Hello

I want to back up my PC's HDD to some DVD with Rescue CD.
I bought the True Image 2013 Plus Pack by Acronis on net shop. Build No is 6514.
I made a bootable CD with Acronis WinPE ISO Builder. I tried to back up my PC with bootable CD.
(I tested AIK version is 2.0 and 3.0 )
But I can not back up to DVD. because I can not find the DVD drive to back up place.
I read some documents, I found that it can back up to DVD.
I can't found back up file size on my screen.

I want to back up to DVD with Rescue CD.

How Can I it?

Please rescue.

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Hi,

What OS are you using?

Can True Image see the DVD drive when booted from Windows ?

Hello Colin

I made the rescue disk on Windows 7 professional SP1 x86. Processor is Intel(R) Core(TM) i7-2640M CPU @2.80GHz.
I am using Japanese.
I can find the DVD drive with installed True Image 2013 on Windows 7 when I try to back up, but I can not find on booted with rescue disk.
I try to another environment that is Windows 7 Ultimate SP1 x86 with rescue disk that was made on Windows 7 professional.

When I selected recovery True Image 2013 can find DVD drive both environment.

Colin, Please help me!

Hi Colin

Can you help me?

I posted following message.

--
Hello Colin

I made the rescue disk on Windows 7 professional SP1 x86. Processor is Intel(R) Core(TM) i7-2640M CPU @2.80GHz.
I am using Japanese.
I can find the DVD drive with installed True Image 2013 on Windows 7 when I try to back up, but I can not find on booted with rescue disk.
I try to another environment that is Windows 7 Ultimate SP1 x86 with rescue disk that was made on Windows 7 professional.

When I selected recovery True Image 2013 can find DVD drive both environment.

Colin, Please help me!
--

Just so that I am clear.

In Windows True Image can see the DVD drive and can make an image to it?

From the recovery CD Linux cannot see the DVD drive? Is that correct?

What type and model of DVD drive do you have? Is it an internal drive, or an external one? Is it a Blue Ray or a drive that is not standard in any way?

Hello Colin,

I tested two types of PC.
One is DELL latitude E6420.
One is MEIDEN uPIBOC-I MODEL1000.

@DELL latitude E6420.
1. True Image 2013 in Windows7 SP1 can see the DVD drive and It can make an image.
2. Recovery CD based on Linux can see DVD drive in both of recovery and backup.
3. Recovery CD based on WindowsPE can see DVD drive only recovery, it can not see DVD drive when I selected back up.

@MEIDEN uPIBOC-I MODEL1000.
1. True Image 2013 in Windows7 SP1 can see the DVD drive and It can make an image.
2. Recovery CD based on Linux can not run.
Afer I selected run the TrueImage2013 , it freezed.
3. Recovery CD based on WindowsPE can see DVD drive only recovery, it can not see DVD drive when I selected back up.

I want to use the True Image 2013 on MEIDEN uPIBOC-I MODEL1000.

Can you help me?

I don't have any answer at the moment.

Have you had the trial version on your system at any time?

Are you still within your 30 day support period? If you are I suggest raising a support ticket with them, run the Acronis system report and attach it to your support request.

At least you can recover your images which is th emost important thing from the recovery CD.

Hello Colin

I bought about two months ago.
Because I'm not within support period.
If I can back up to DVD on MEIDEN uPIBOC I was not installed to DELL,but I can't back up to DVD on MEIDEN I installed to DELL to test.
I already removed from DELL.

I'll never use True Image 2013.

Thank you for your support.

Are you positive that the recovery CD you have is a full version and not a trial one?

It is strange that you can recover but not make an image, normally it is the other way around.

Hello Colin

My recovery CD is full version because I was activation.
I have a activation code both of True Image 2013 and Plus pack.

please refer two jpgs.

ttp://i.imgur.com/Q7SD6rg.jpg
ttp://i.imgur.com/YSBmEyG.jpg

Thank you

But have you at any time had the trial version installed on your PC? I ask, because if you have, sometimes the full version doesn't always overwrite the files properly.

I'm also surprised that the Windows PE version can't see the DVD drives, as this will be using Windows drivers unlike Linux.

What build is your copy of True Image? If it is 6514, download build 5551 from your account and see if that works better.

Hello Colin

I've never install trial version.
I try to test build 5551 but result is same as build 6541.
I think that it is bug.because when I select difference back I can find DVD drive but When I select complete back up I can not find DVD drive.

Rescue CD with Linux can not boot on MEIDEN uPIBOC, probably Linux is not support the chip it was used that PC.

Thank you Colin.
I give up.

There is a new ISO available in your account, it will state on the webpage that it is build 6514, but it is actually build 6528, although only the GPT disk problem is the only thing fixed, it might be worth trying as what fixes one thing sometimes fixes other problems as well.

Hello Colin

I checked new ISO but I can not find the new ISO. probably it not released in Japanese.
If Japanese version released I will test it.

Thank you.

Note what I said, the new build ISO still shows in everyones account as the old build.

It will be under the Bootable Media tab.

Anhang Größe
134044-108382.png 12.51 KB

If you were expecting to see "This is build 6528", you won't, because I added that to the screen shot.

Have you redownloaded the ISO today?

I never downloaded the ISO file.
I downloaded "ATIH2013PP_6514_ja-JP.exe" and install to PC and make recovery CD with AIK.
Now I making a CD and test now.

Hi

This ISO file is based on linux.
It can not boot MEIDEN uPIBOC.

Thank you.