cant get e-mail notification working
greetings all - i have hotmail as my email provider. i try to set up for email notifications in the notifications section of disk backup options like this:
email address: grover1369@hotmail.com
outgoing mail server: smtp.live.com port 25
then my hotmail user name and password. when i try to send a test message it says "failed to send the test e-mail. authentication failed. check the specified e-mail settings." i disabled all firewall and protection software, rebooted, retried, and still failed. any ideas? thanks, john.
What? That makes no sense!
Mike,
If you have a question about how to set up your email notifications, you could post the problem you are having here and we can try and get you up a running. Grover's post about using your ISP user name and password pertains to using the smtp server provided by the ISP. Many ISP's will not allow you to use their smtp server if you are not connected to the ISP when trying to send mail. The workaround for this is to use a public smtp server such as Google's Gmail or Microsoft's Hotmail/Live mail smtp servers using your account with them to send mail from within True Image. I have Time Warners Road Runner service and they do not allow mail to be sent via their smtp server unless connected to them. This is done to cut down on spammers. I use my Gmail account smtp server to send mail from within Acronis to be able to have email notifications work while connected to other ISP's while traveling or not connected to TW's RR service. I have also used my hosted domain smtp mail server to sucessfully send email notifications as well.
Post you issue here, and lets see if we can get any problems you may have with email notifications corrected.
James
James, I am sending from within my ISP domain. The ISP is Charter Cable which I have had for several years. I am on a windows XP laptop and use outlook express for my normal mail. I have 3 email addresses (accounts) at charter. They have always worked just fine. Charter's SMTP server is mail.charter.net and they use authentication without encription. I have quadruple checked and re-entered the user name and password with no luck. I am using Acronis TI 2012 with + pack that I just downloaded and installed. I purchased this almost a year ago, but had so much trouble installing and getting to work, that I just gave up. I had to do a rebuild last week due to a boot sector problem and luckily had a windows backup copy I had just made. So I decided to try Acronis again to automate my backups. And again I am having these problems trying to get it to work right. In addition to the email notification problem, the backups arent working properly either. I did a manual-start backup of my c drive to an external USB drive yesterday and it worked fine. I then set it up to do one every day at 10:00pm. I set the options to wake up the system if sleeping and when I looked at the log it had failed with a drive not ready msg. Yet I can see the drive and its files fine from "my computer". I had a major crash on my other 'big' system last June while it was being (protected) by Acronis TI, only to find out that it had quit making backups a month earlier due to file name to long, and had not informed me. That cost me 2 weeks of 8 hour days to get that system back. That is why the notification feature is so important to me. I am probably going to have to go to gmail or hotmail when we travel but I should be able to get charter to work at home.
Thanks for responding, I honestly thought that post was so old that no one would be listening.
Mike Damon
If you can't get the Charter smtp server set up to work from within Acronis, you could use a Gmail account smtp server and then set the Gmail account to forward the emails from Acronis to your Charter account using a filter.
James,
I will try the gmail or other mail provider if all else fails, but it should not be that hard to get charter to work. I'm trying to find a place to turn on a com log on smtp to see what status I am getting. I will keep you informed.
Mike
Try these settings for Charter:
Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login)
Password: The password you use to login to your email account
SSL: This setting should be ON for SMTP
Outgoing Email Server: mobile.charter.net
Port: 587
Also, if using the standard smtp server,
the smtp mail server for Charter is "SMTP.charter.net"
Port "25"
No SSL
Any anti-virus program or malware prevention program which may filter your email could be a stumbling block as well and may require settings adjustments inside their programs to allow the outgoing email.
Yes, I did disable all firewall and filters during the attempts to send, with no luck. I have downloaded and am attempting to learn how to use Wireshark. Havent had a chance yet to see how difficult that will be. Honeydoos sometimes come first.
James,
SMTP@charter.net is the old server. I was told by Charter that the old one had a 1mb outgoing mail size restriction and when I changed to mail.charter.net it went up to 10mb. I have never had to use SSL to connect to this server. Attached are snapshots of how my mail is configured and it works fine. I have tried the username both with and without the @charter.net.
Mike
Have you tried the mobile.charter.net smtp server using SSL and port number 587 in Acronis. How about using the old SMTP.charter.net smtp server (no SSL and port 25) in Acronis? The size limit would not affect Acronis as it's email notification will never be greater than 1MB in size per message. Be sure to test with and without the @charter.net suffix. I believe the mobile.charter.smtp server requires the full email address as the user name.
I have a customer in SC that uses Charter and he has no problems with email notifications in 2012. He is using the mobile.charter.net smtp server.
Thanks James,
I will try those.
Mike
Mike,
Accoring to Charter (phone call I made today), the mail.charter.net smtp server is no longer supported but is still in use. The correct smtp server is SMTP.charter.net, port 25, no SSL, using your full email address as the user name. You can only use it while connected to Charter. The mobile.charter.net smtp server using SSL, port 587, and your full email address as the username, is needed if you are off the Charter network, but should work while connected to Charter as well. Charter also recommends using IMAP instead of POP for your email clients. See these for additional information http://www.myaccount.charter.com/customers/support.aspx?supportarticlei… and http://www.myaccount.charter.com/customers/Support.aspx?SupportArticleI…
James,
You are a genius. Somehow I knew it had to be something at Charter, but I was hung up on "if it works with my mail it should work with Acronis". I set it up through the mobile server, and I think that if I change my mail to use this server, it may fix the problem of not being able to send mail from Outlook Express when we are traveling. I am going to those links to read more. I can't thank you enough for your persistance. The only thing I might suggest on this problem would be that Acronis include a popup or reference to the return packet from the mail server when the test transmission fails.
Now I can work on the problem of backups failing with Drive Not Ready when scheduled but working when starting manually. I will open another question if I can't figure it out.
You can mark this subject "Solved".
Thank you, thank you,
Mike
Changing your email program to use IMAP should also work better for you. Glad to have helped.
Check your power settings in Windows to be sure your system is not hibernating instead of sleeping. Be sure to check in device mamager in the USB devices section for power setting on the USB root hubs etc.
Charter email notification settings for inside 2014 TrueImage .
