Can't get support. Nobody there!!

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On Jan. 9, 2010 I contacted Support with a question and received an acknowledgement that they had received my question and created case no. 00474269 for followup. On Jan. 14, 2010 I sent a second message to enquire "When will I receive a response?" It is now Jan. 19, 2010 and I have yet to receive any response to either email. I must be too small a customer for Acronis to bother with. Their Customer Support sucks!!! I guess I will have to buy another back-up software and trash this one.

Di, 01/19/2010 - 23:19
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Don't feel bad. My ticket is a month old. Never got a response beyond the automatic acknowledgement. And now, my 30 days of free support is over. I bet Acronis was just waiting for that to drop it.

Mi, 01/20/2010 - 01:06
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Hello Jerry and Marc,

On behalf of Acronis Customer Central please accept my profound apologies delay with the response and for the difficulties you have experienced.

I've forwarded your feedback to the management and your support cases will be handled as soon as possible.

Marc, I have also set a new expiration date for the free support, it'll expires on 17th of February.

Once again, we're really sorry.

Thank you.

Mi, 01/20/2010 - 12:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
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Ilya,

I thank you for the offer and I finally got a conversation going over email, but why did it have to get to this point?

Mi, 01/20/2010 - 16:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
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What's the point? I finally get a response from support that did not help me at all. I replied and tried to continue the conversation, but it's back to complete silence.

I'll never trust this company again.

Fr, 01/22/2010 - 12:30
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