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Cant install product

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I have a brand new PC with Win 7 and just bought and downloaded Home 2011. I click the .exe to install and I get prompted to install it and then nothing happens- the cursor spins for a few seconds and that's it. I disabled Norton antivirus and the same thing happened. Any thoughts on how I can install the product?

thx

steve

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from other postings it looks like Chrome is changing the name of files when downloaded. I think that's part of my problem. The Home 2011 file I downloaded name is "tih_s_e"

Can someone tell me the name of the Home 2011 install ext and I'll change my files name and try it.

thx

tih_s_e.exe