Can't install True Image Echo Server 8353 build

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I have a Windows Server 2008 R2 x64 OS and i'm trying to intall True image Echo server 8353 build.
During installation appears a message that says "Could not open key: 297732.... Verify that you have sufficient access to that key". I'm a Domain admin. If i set new permissions to that key and retry, next time appears same message with another key number. I've tried many times and the result is alwais the same (with a new key).
I can't find installation file log for more information about the problem. Coud you help me?
Thanks

PS: the previous buid installed was 8203 but not works. There is a compatibility issue.

Mi, 11/25/2009 - 12:10
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Hello Matteo,

I will do everything possible in order to resolve the issue you experience.

The Acronis True Image Echo Server for Windows can be run under the following operating systems:

·         Windows 2000 Professional SP4

·         Windows XP Professional SP2, SP3

·         Windows 2000 Server

·         Windows 2000 Advanced Server

·         Windows Server 2003

·         Windows XP Professional x64 Edition

·         Windows Server 2003 x64 Editions

·         Windows Vista (all editions)

·         Windows Server 2008 (all editions)

Windows Server 2008 R2 and Windows 7 are supported starting from Acronis Backup & Recovery 10 build 10.0.11105. You can download free trial version of Acronis Backup & Recovery 10 Server for Windows and test it on your system to check the functionality.

In order to solve the issue I may recommend you to upgrade Acronis True Image Echo Server for Windows to Acronis Backup & Recovery 10 Server for Windows using our online store.

Let me know if the issue persists and I will be glad to assist you.

Thank you

Mo, 12/21/2009 - 07:16
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