Can't open files from backup - True Image 2013
Hello!
I backed up all drive from my tablet (UEFI, may be this is problem?), and deleted all data... Now, when I want to restore some files from backup - I can't! I tried to mount partitions with Acronis, tried to restore it to real drive - anyway I CAN'T COPY MY FILES! I attached screenshot of error message.
I tried to copy files on Windows 10, Windows XP, Ubuntu and OSX system - no luck.
How to restore files? Please, help!
Anhang | Größe |
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2016-04-20_10-46-33.png | 23.53 KB |

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...Human readable regrets...
Error 0x80070157: The external backing provider is not recognized.
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Hello Alexey, the error code looks to be more of a Windows error, not one from Acronis.
See https://support.microsoft.com/en-gb/kb/982736
Please can you explain in more detail what you are actually trying to do?
You have a backup image of your tablet drive created with ATIH 2013 - where is this image file stored?
Is it on an external hard drive?
How are you trying to mount or copy the files from this backup image?
Do you have a computer with ATIH 2013 installed that you can connect the backup drive / image to?
Can you validate the backup image and does it validate successfully?
The backup image file can only be opened by ATIH and not by any other utilities unless you have a compatible Acronis product for Linux or MAC. ATIH 2013 is not compatible with Windows 10 but should be fine if installed on Windows XP.
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Yes, it stored on external USB flash drive. I tried to access some files in backup without restoring it to my tablet.
I tried to mount it on other computer with ATIH 2013 installed, tried to use trial version of ATIH 2016 - the same effect.
Then I copied backup files to other disk and tried to restore needed partition from backup to the real disk, but I can't copy needed files from it too - same error appears.
Anyway, nevermind. I got some important files from others, so not the all data lost... Not the big problem, but the situation is little strange. Warranty without warranty. :\
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OK, thanks for the further information Alexey.
ATIH 2016 should be compatible with the .TIB image files from ATIH 2013, and you should be able to mount the image on the other computer also running 2013.
If you are interested in progressing this further, then try to download a copy of the latest ATIH 2016 build 6559 bootable media from your Acronis Account - I am assuming that this is available to you for a Trial account?
See KB document: https://kb.acronis.com/content/1689 which states:
Acronis True Image 2016, Acronis True Image Cloud (Release 2016) on Windows |
backups of Windows computers created with: |
Also KB document https://kb.acronis.com/content/2768 which gives the limitations of Trial media but which confirms that the bootable media can be used to Restore from existing backup images.
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