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cloning an existing disc

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I have a Dell Vostro computer. Dell, as it does I understand with all its computers, put a partition on the hard drive at manufacture a 'healthy OEM partition' of 188MEG. which has the backup system data on it. The drive also has a C: and D: drive. I cannot click on the the healthy OEM partition and give it a drive letter.

I simply cannot clone this drive. The system hangs

Any thoughts

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If you follow these instructions issued by Acronis, you have a good chance of success. These are recently updated instructions.

2931: Cloning Laptop Hard Disk
http://kb.acronis.com/content/2931