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Cloning issue ATIH2010

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OK, I bought 2010 Backup and THOUGHT I had it registered. ( I have the box and key and everything here. ) I used it some, then got into Carbonite for some time and deleted Acronis 2010.

But Carbonite is making me a little nervous, in light of the talk of global economic collapse, terrorism, etc. I keep wondering; what if the city where Carbonite backs up my stuff, is destroyed, or something? What do I have HERE of my entire computing life?

So I thought, why not reinstall it, and just did.

But I went to do a Clone of my primary HD to my plug-in backup HD that I can put in the fire safe. I went to the Tools menu and picked clone, then manually stepped through choosing the source drive first. But it took several minutes of spinning and waiting. Then I picked the destination drive. Several more minutes of spinning. Then I finalized the stuff and started the backup, and it tells me it needs to reboot. Fine. So I let it reboot, it started working in DOS and I THOUGHT it was backing up, so I left it and went out for a couple of hours.

I came back and the PC is off, and I can't bring it back up. So I had to shut off the UPS manually, turn it on and reboot.

After that, I check, and all that appears to have been done is the creation of a C drive on the destination HD. No clone of C and D, just that.

So I went to Acronis' site and tried asking for support, but it tells me that I'm not registered. ( Thought I was! ) And there appears to be no way in the software to GET registered now, even though I bought this from Acronis and HAD it registered before, as far as I know.

This is discouraging. I don't know what to do now.

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Hi Melissa,

It sounds like you are confusing some terms here. May I make the following recommendations. If you plan to clone a drive, then the intent should be for you to use that drive going forward. Yes, a drive can be cloned and put away for safe keeping, but performing a back up is likely safer.

If you are looking to make a back up which can be restored later, I'd make a full disk image back up and put that away for safe keeping. This is especially true of an external disk, but can also be done with a bare drive.

On an aside, I think its valuable that you have recognized the importance of being in control of your data and back ups. Online storage providers such as carbonite offer a decent service, but your data becomes their property once it leaves your PC. In addition, they can change their pricing structure or have a failure which may make recovery impossible, difficult or costly.

Product registration, is different from registering for an Acronis User Acct. Product registration gives you a license to run the software on your computer. This is you entering a product key or serial number which allows the program to run. 

A user account allows you to manage your Acronis products, Acronis paid support requests and download updates for them as they become available.  Updates for the products you own and have registered are available here...  Once you create a user acct.  

The Acronis Forums (where you are now) is a free  service or community comprised of other users like yourself.  You can often search for answers to questions or ask for help from the forum's MVPs or user community.  Occasionally posts get responses from Acronis employee's, but for the most part the free support provided here is user to user.  Paid support is available directly from Acronis Customer Support which is a more formal process.  Hope this helps.  Let us know if you have any other questions.  

Took these from one of our other MVP's - Basic Instructions
Cloning
1. Remove the source disk and Install the blank target disk in its place--inside the computer.
2. Attach the source disk via an alternate means--such as another drive bay or external disk.
3. Boot from the CD and perform the clone.
4. Afterwards, first boot following clone should be with only the clone attached.

Disk Back Up Another alternate is the backup and restore procedure.
A. Use the TI Bootable CD and create a backup of the entire disk contents--all partitions.
B. Same disk positioning as suggested for the clone procedure.
C. Use the same CD and then restore the backup as a disk restore backup. Disk checkmarked so all partitions restored.
D. Afterwards, first boot following the restore should be with only the computer disk attached.

Lots of helpful infor here - Credit GroverH

That isn't the way I've always done this. I leave my system disk in place inside the PC and plug the disk that I want as a destination, into the plug port. Then I clone from the system disk inside the PC to the disk on the plug port. This has always worked before, and I don't understand why it won't now.

Hi,
The recommendations are based off of the experience of many. You are welcome to use the software differently which may also work.

We have found that the above methods have proven themselves to be reliable and have provided consistent results. Note that these steps are also recommended in the user guide by the manufacturer. The goal is to help you avoid unexpected and/or undesireable results.

I actually worked it out. I created a new Rescue Disk from the new install that I just did, then booted to it and ran it that way. It worked fine. I didn't have to remove internal hardware from my PC ( COME ON ).

So it seems like it doesn't work right for me, if I do it from Windows, I have to boot off the Rescue disk and run it.

Thanks. Thread closed.