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Cloud backup - missing folders

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Hi
I recently upgraded to the unlimited cloud backup 2015 from 50gb on 2014. I have a cloud backup of a particular folder which it estimates should be 175gb, but on the cloud it is only storing 38gb. Looking online there are a number of sub-folders which are missing even though they are selected in the ATI 2015 app.
Is there something wrong and how do I get it to download all folders?
Thanks

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Hello Jeffrey,

do I understand correctly that you don't have any exclusions in backup plan, but still not all selected folders are present on our Cloud storage? 

Thank you,

Hi Anna,

Yes that is correct. No exclusions, but not all my folders are present.

Thanks
Jeff