Consolidation of backups fail - "Backup date cannot be found." True Image home 2013
Never seen this before?
"Backup date cannot be found."
Have been working for weeks, now it fails...
If run manually it seems to work?!
Hi
This has also started to happen to me - backup saves OK but fails when consolidating, I am using TI2013
It has been working for many weeks and has just started to error with "Backup date cannot be found" Event code: 0x000B03EA.
Yeah, Consolidation seems to be bugged but no one is answering! and now my re-created backups are failing when it's time ti consolidate, so re-creating the backup job only works until it's time to consolidate... so it really doesn't work at all...
Acronis, please respond!
Are you both imaging to a NAS?
Is the archive complete, that is, have you manually deleted or moved andy of the images?
Is there enough space on the NAS? You need free space of at least the size of the current archive for consolidation.
Have you run a RAM check on your PC using memtest86 (run for at least 12 hours if possible)? True Image really pushes RAM to the limit and it can cause failures where other RAM intensive programs don't.
Is it possible that your network is timing out?
The error messages from True Image don't always mean what they say.
Do you have any errors relating to True Image in Windows Event Manager?
Are you accessing the NAS via a Windows share and UNC or IP addressing or using a mapped drive?
If you are within 30 days of your purchase date, you should raise a support ticket with Acronis via your account page.
I talked to the support, apparently, things can get corrupted.
I ran a Repair of Acronis True Image home and now it works!
Weird stuff.
Also, they suggested, if you can't get consolidations working (but it should) you can run IIncrementals with full backups every x days and use cleanup.
But the Repair of the programs seems to have worked for me, so I'm happy!
After some more testing, it seems it only worked for one of the backups... grr... :/
What are the differences between the tasks that work and the ones that fail?
Not much, only the destination, it was the same source, same scheme, but a different network location.
I've re-created them all now... running it with full backup every x days and deleting old versions... tired of running out getting errors and possibly filling the disks.
My backup that fails is to the same disk that it is backing up (yes I know the danger of this). I do a weekly backup to a NAS disk and that is succesful (so far).
Interestingly the backup that was failing actually ran successfully for one day after 12 failures - BUT it has now started to fail again. I had made no changes I just let it run.
I am only doing a small backing up of a desktop which has 8GB of memory and the savesets are less than 100 GB.
I can see no errors in the Event logs (either from Acronis or any other program/service).
Bikeit2,
My recommendation would be to cease to use the failing task and create a completely new task & point the storage folder to a new folder or sub-folder so no backup files are intermixed.
My preference is to avoid consolidation and to let the program do automatic deletion of old backups.
Look at my signature item #2 below and review the illustrations
figure 11-full
figure 11-Inc
figure 11-Dif
Sure, you can avoid consolidation, BUT, it's a feature that doesn't work normally, Acronis should do something about it imho.
Guess what it worked last night correctly and tidied up all the extra incrementals.
I agree this is a documented feature of the product and should work - it's like being told when buying a new car, "don't worry if the fuel gauge does not work all the time, just fill it up once a week and you 'should' be OK" :-)
One possible explanation for it working would be if you edited the task--
lets say for example, your task is creating full plus 6 incrementals.
If you edited or restored your system on Inc #3, the program would restart the number of backups and would not consolidate until backup #9 (3+6=9)
Or at least this is the experiences being reported.
My procedure is not to do any edits or if restoring, to start all over.
Haven't edited, haven't restored =)
and if I did restore something, Acronis should keep track of that, if needed. imho.