Credentials block with TI v11 Home

Hello Michael,

I understand the question and will do everything possible from my side to solve the issue.

When you schedule a backup or validation task in Acronis True Image, you will need to provide your Windows user name and password at the Credentials screen of the Schedule Task Wizard:

To find out your Windows user name please invoke Windows Task Manager (CTRL-ALT-DEL) and select the Processes tab and check the User Name in the corresponding column.

The Windows user account you use to log in to your system should have administrator rights to run Acronis True Image tasks.

If you want to run the scheduled task under a user account with no administrator rights, you should make the account a member of the Backup Operators group:

• Log in under an account with administrator rights;
• Click Start -> Run and type lusrmgr.msc;
• On the Local Users and Groups window click Users;
• Right-click the user you want to add to Backup Operators and choose Properties;
• On the User Properties window click Add;
• On the Select Groups window type in Backup Operators and click OK.

This will make the user account a member of Backup Operators and will allow you to do scheduled tasks under it.

Let me know if you need further assistance.

Thank you.

A similar question so I thought I'd post here... I've changed my login password on Windows 7 and now True Image Home 2011 won't perform any backups stating that my credentals are invalid. How do I change my password in the TI2011 credentials?

thorneNY,

You need to edit the task and supply a new password in the scheduler page for each task.
For most success, you really need to start over with new tasks because editing often causes more problems.

The password that Acronis wants is your login password to windows.

GroverH, Thanks for the reply. I see no option to change my password on the scheduler page. Here's how I navigate: List backups > select "Operations" for given backup > select "Edit Backup Settings" from menu > click on existing schedule link. All I see is options to select daily, etc, and time. Advanced Settings has only 3 checkboxes that have nothing to do with password. Woudl appreciate your providing the exact steps to get to the password changing dialog. I'm using True Image Home 2011. Thanks!

thorneNY,

The information I provided was not current for your version. My apologies.

I do not know the answer for your specific situation but here is something you might try. It should correct your situation but whether it actually will, I am unsure.

1. Delete all your existing tasks

2. Restart the TI most current install package (build 6857) and choose the Repair option.
This will install TI over the top of the existing package.

3. Recreate all new tasks.

Thorne,

You might want to want and see if any of the others offer any alternative suggestions.

ThorneNY,

When does the error appear? When you launch ATI? When you launch a backup manually? When a scheduled backup launches?

Pat L - I get the error in the log when the scheduled task runs. The error code I get is unrecognized by Acronis online. But the error says that authentication failed. I hate that I have to change my password all the time as I am the only user of the computer on which TI2011 runs. If there were a way I can run without authentication, that would be my preference.

Thorne, so it is not a scheduler problem, right? The task starts, but ATI cannot authenticate. Right? This sounds like authentication to the destination. Would that make sense?... Is your destination a mapped drive?

Pat L - I am backing up local hard drives to a separate, local hard drive used exclusively for backups. The destination is not a mapped drive which would mean a remote drive. This is all on my single machine.

Try this before you delete your tasks.

Download the Acronis Schedule Manager and follow the instructions of this link to delete the current schedule, uninstall and reinstall the scheduler service:

http://kb.acronis.com/content/1859

Set up your schedule in your backup task.

Pat L - That didn't work. Guess I have to delete all backup tasks and start over. I hate Acronis sometimes. This is utter <TOU violation>.

Yes, the next step is to:
- export your backup settings,
- uninstall ATI,
- reboot,
- reinstall,
- import your backup settings.

If this doesn't work, we will have to use the cleanup utility. Let us know.

I want this <TOU violation> off my system. Please tell me how to uninstall it and clean it completely off my Windows 7 machine. This software has been nothing but problem after problem.

<Please be informed that for the further violation of Forum Terms of Use your access to the Forum will be terminated>

Hi all,

Thank you for your comments and help!

thorneNY, I'm really sorry for you've faced this inconvenience. The software can be removed from the system by means of Acronis True Image Home 2011 CleanUp utility.

I have consulted with the development team regarding the possible cause of the problem, and they are confident that the issue should disappear after the clear reinstallation and newest Scheduler Update. We would appreciate if you could give it a try, though we will entirely understand if you decide not to.

Should you decide to try it, and the issue remains, please send us directly the following data: Acronis Info and screenshot of the error.

Please let us know if there's anything else we can help you with.

Thank you.