do I need to uninstall the trial version

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Hi All
I installed the trial version of Acronis True Image 2010 about a week ago and decided to buy the full copy. Paid the money and entered the serial number. All seemed to be working ok (except no wireless mouse or keyboard after booting from the rescue disk, lucky I have a usb set I can use until it is fixed). My question is when I received the email it offered me to re-download the programme. Do I need to do this or can I keep on using the now registered trial version?
Thanks in advance if you can help
Bob

Sa, 01/16/2010 - 03:41
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Hello Bob,

I understand the question and will do everything possible from my side to give you a clear explanation.

We usually recommend to uninstall the trial version before installing the full one, though it’s optional. Regarding the issue a possible problem is in USB legacy support. Make sure that USB legacy support is disabled in BIOS settings (see USB Legacy Support Compatibility).

If the issue persists please download ISO image based on ISOLinux from your account under Registered Products and create Acronis bootable disc using third-party software. ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

ISOLINUX Bootable Media has several boot parameters that may help overcome possible issues with booting. You can also set a specific VGA resolution in the ISOLINUX media if there an issue with the Graphical User Interface (GUI). Check the following article for more details.

Let me know if you need further assistance.

Thank you.

Sa, 01/16/2010 - 06:18
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Beginner
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Hi Drmitry and thanks for the reply.
I did download the iso from the my account page but still no wireless mouse or keyboard when I boot from the recovery disk. As I say I can work around it using a USB mouse and keyboard until it is fixed. I have read on another thread http://forum.acronis.com/forum/6244 that the issue is under investigation.
Thanks
Bob

Sa, 01/16/2010 - 17:56
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Dear Bob!

Thank you for your reply and for providing the link to the thread! I have just updated it with the latest news and sent you the Acronis Bootable Rescue Media via PM.

Should you need any further assistance - feel free to contact us directly or open new threads!

Thank you!

Do, 01/21/2010 - 18:46
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Beginner
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Thanks Yana
I received the iso. I can report that I now have a boot disk that has wireless mouse/keyboard support
Thanks again
Bob

Sa, 01/23/2010 - 22:26
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Hello Bob,

Thank you for your response, we are really glad to hear that the issue has been resolved. 

I would like to share the below information, it can be useful for other customers.

If your wireless USB mouse and keyboard, which are parts of a wireless USB kit, do not work in Acronis Bootable Media (the issue described in this article), please log in to your account, go to the Registered products and downloads section -> Bootable media (please note that the license should be registered). We have recently uploaded new files that contain the fix for the issue.

Download the file, create Acronis Bootable Media and check its' functionality..

You can find the information on how to download the appropriate ISOLINUX file in this article. 

There are two types of Acronis Bootable Media:

- Acronis Bootable Media that you can generate in your Acronis product. This type of media is based on Acronis Loader;

- Acronis Bootable Media that you can download from your account on the Acronis website. This type of media is based on ISOLINUX.

ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the web site more frequently than regular product updates are released.

Please see this article on how to burn an ISO file to a CD disk. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Di, 02/02/2010 - 12:10
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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You would surely quell the anger of a lot of users if you would simply issue an updated version of True Image that has all these "fixes". What's the hold up?

It would also save the support team all the time it is now taking to answer all these pleas for help.

Di, 02/02/2010 - 13:50
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