downloaded program won't run

Thread needs solution
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Beginner
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I downloaded this piece of junk tried to run it and keep getting the error message "The procedure entry point SetFileShortNameW could not be located in the dynamic link library KERNEL32.dll."
Didn't have this/any problem with earlier versions. Have wasted wa-a-a-ay too much time and effort on this, asked for a refund. Why do I think that ain't gonna happen in this lifetime?

Do, 11/26/2009 - 18:46
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Frequent Poster
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Hello Bill,

We haven't attended this case in time due to high volume, sorry for the delay with response. I will do everything possible in order to resolve the issue you experience.

First of all please make sure that you are installing the latest build of the product. You can check the latest build from your account under registered products.

If the issue persists delete all files under \Documents and Settings\[Account Name]\Local Settings\Temp\ Then try to install the product once again.

If the issue persists create MSI log file and attach it to your next reply. See the following KB article describing how to create MSI log file.

Let me know if the issue persists or you need further assistance.

Thank you.

Mo, 12/14/2009 - 12:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Kommentare: 1

I have to agree with Bill. Spent a couple of hours last night and downloaded file 3 times. Still will not run to instal and still not getting anywhere. It could well be me but at this stage I am not beoing offered anything much to know what to do. I use Acrois on another computer and its a great piece of software. But at this stage very dissappointed. I can find nothing in the knowledge base.

Di, 06/14/2011 - 10:43
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