Direkt zum Inhalt

DriveCleanser write error on external usb2 harddisk + change on hardware id requires reactivation of TrueImage 2014

Thread needs solution

Hallo,

i want to use the Acronis Tool DriveCleanser of Acronis True Image 2014 Premium Build 6673 on an external usb2 harddisk (Maxtor One Touch II 220GB). After starting the cleaning process Acronis TrueImage reports an write error to sector 4096 on the external harddisk. Also there is an message in the status bar about an change of the hardware id and a reactivation of the product is necessary. I have retried this three times and I had this problem three times.

Best regards,
Volker Voß

0 Users found this helpful

You should run the Windows chkdsk /r command from an elevated command prompt window on the drive to repair any errors on the disk and try again.