E000101F4: Unable to open (initialize) computer

Thanks for the speedy response Acronis... I got it working...

Hello Sean,

Thank you very much for sharing the information about solution you used to fix the issue.

If you have any questions concerning our software, please feel free to contact us at your earliest convenience with the details and we will do our best to help you as soon as possible.

Best regards,

Hi,
I just bought the new Disk Director 11 Home. Everything seems to work, but starting the recovery expert function gives immediately E000101F4: Unable to open (initialize) computer. I run WINXP SP3 and Acronis ABR 10 works properly.
any idea ? or the first issue!

Toni

Hello Toni!

Thank you for reporting about the problem, I appreciate it!

Unfortunately due to the lack of sufficient diagnostic information it is hard to say what exactly went wrong, so could you please kindly specify:

1. Whether you are using the software from Windows or from bootable media?
2. Exact sequence of steps performed before you've encountered this issue.
3. Acronis Info from the machine in question

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi thanks for the response.
I opened a case 00786989. I also sent the screen shot of the error situation.
I run DD11 under WINXP SP3.
After starting DD11 it shows me all partitions, on the tool bottom I started the acronis recovery expert.
On the welcome screen I pressed continue, after that very quickly I got the error message.
On the same WINXP I use ABR10 Advanced Workstation which works fine. I also have the same error on my laptop under WIN 7 (32BIT). So it seems it is not a problem related to HW/SW environment.
I deinstalled previous DD10 and reinstalled DD11 several times.
regards Toni

I have installed dd11 home on a new Laptop with WIN7 64. I get the same error as documented. Could it be a language related problem ? (German is my installed Version of DD11).
So I tried 4 different PC and OS !!

regards Toni

Hello Toni,

As I can see from our database you case is being handled right now and the reason of the issue is some low-level drivers conflict.

If you've uninstalled the conflicting software and still experiencing the same issue, please send us a new AcronisInfo tool output as a reply to the latest e-mail from Acronis support.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hi,
thanks for your effort. But I cannot understand that the problem is a disk driver. I have ABR11 running on my system without any problem. Are you really sure that we have a driver problem ? As you can see in my feedback I have deinstalled all supposed products. I cannot believe that ADD11 is so vulnerable in combination with other vendors products. I have installed so many other products with HD drivers without problems.

thanks Toni

Hi,
ABR11 ist wrong I mean Acronis Backup Recovery Advanced Workstation 10. This works very well so I didn't believe that we have a driver problem. And also why I deinstalled all suggested progs. I have this problem on several different PCs with different OS.

Toni

I'm getting the same thing [E000101F4: unable to open (initialize) computer] with True Image 2011 as well as Disc Director on my Dell laptop running Windows 7 Pro 32-bit.
This Laptop only has a 60Gb HDD and is getting clogged and I want to put the bit bigger 120Gb into it....
So I'd really like to get an image with Acronis True Image 2011 and then do the swap over.
I've been trying all sorts of things over the past few weeks to resove this............

I have had a problem for the second time and have been able to resolve it in the same way, however I will describe it here in case anyone else has also run into it!
Computer: hp laptop model DV4 running Win 7 (32-bit). Acronis Build 6053. 320GB SATA hd. 3 partitions.

I wanted to restore the hd after having conducted some software tests and initiated a restore from within Windows. Naturally, Acronis required a re-boot, so I clicked Drive C and MBR then, OK.

When the restore had finished I rebooted the machine. Oh dear, nothing, not even able to enter the BIOS!!!

I removed the hd and checked it on another machine using a USB adapter - all OK!

So I put the hd back in the laptop but just not connected, the Acronis recovery CD in the CDrom drive and switched ON. As soon as the CD started up I pushed the hd into it's socket. Acronis recognised the hd and I had it repeat the restoration from the same file.

After that, the machine was able to operate correctly again.

Can someone post the fix for E000101F4: Unable to open (initialize) computer. See the attachment. This error box comes up when I launch Acronis® True Image Home® version 11.0 (build 8,101)

Hello all,

Thank you very much for your posts. I will definitely assist you.

The error message - unable to open (initialize) computer is caused by a compatibility issue with our low level drivers called SnapApi. At some point in time different versions were installed and the remaining .dll files which are crucial to SnapApi operations are different.

This can be resolved by updating the low-level drivers. Unfortunately, sometimes this does not help and we need to investigate such issues.

Antonio, Ian and Rodney, I apologize for the delay and I would really appreciate if you can let me know if you still need my help.

Chuck, I will follow-up in a few moments with a download link for the SnapApi drivers update.

Please let me know if you need additional help.

Thank you.